Backup Exec 12.5 with Exabyte 2 VXA-3 robotic library

Hi there
I have a Windows 2003 server running Backup Exec 12.5 with an Exabyte 2, VXA 3 10 tape robotic library.  After spending a good deal of time configuring the media and libraries the backup was running fine.  When I introduced some new tapes last week and started setting them up the device status has changed to in-use all the time.  I cannot run any backup routines any more.  I have installed the VXA diagnostic tool and it tests the tape drive out fine.  I can load tapes, erase and write through the tool but Backup Exec won't budge.  The controller running the tape drive is an Adaptec 2930ALP ultra wide SCSI controller with the latest drivers from Adaptec.  Rebooting the server or tape drive doesn't help.  I've used the Backup Exec tape drivers provided and not generic ones.  The tape drive has the latest firmware and was just serviced recently.  I'm at my wits end!  Any ideas would be much appreciated!


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Paul SolovyovskySenior IT AdvisorCommented:
Load VXA drivers instead of Symantec as a baseline.  You may need to run tapeinst.exe to remove the Symantec drivers.  

You can also delete the tape drive, reboot and reinstall using tapeinst.exe utility as well
Have you tried removing the new tapes from the library?
affinity-systemsAuthor Commented:
Hi Dovid
Yes, I re-inventoried the entire library from the machine itself with the original tapes.  We seem to have licked the problem just in the last day.  We removed the VXA diagnostic software, the adaptec SCSI controller tools and a copy of Norton Ghost which was also on the same server.  Perhapes some of those are interferring with the communication?
Seems to be behaving itself now!  We'll monitor it over the next week or so.
Paul SolovyovskySenior IT AdvisorCommented:
Are you running Norton Ghost or Symantec Backup Exec System Recovery?  Norton Ghost is designed for workstations.  If it's a newer version (12 and above) check the VSS writers, both products use VSS and sometimes cause issues.
affinity-systemsAuthor Commented:
Hi everyone,

I figured out that the problem was to do with the Adaptec SCSI RAID controler monitor software using the device. I removed the raid monitor and all is fine. Thanks everyone for your help

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