Normal.dot save error in Word 2003

Hey Guys,

I have the strangest issue here in which i need some help, i hope some Word guru is out there somewhere :) We are using Workgroup Templates with a buld in Normal.dot in Word 2003. This file is located on the server and all users only have read access to the file. In my assumption this should be no problem, cause when you startup Word, it uses this normal.dot to create a new temporary document (and doesn't open the normal.dot itself). But when users close Word they get an error saying "Word cannot save this file because it is already open elsewhere" (Serverfilelocation).

Only some of our users are having this issue, not all of them (including myself, i don't have any issues with it). I tried to fi xit with one user by coping the normal.dot to %APPDATA%\Microsoft\Word\STARTUP. When i look at Word, i see it starts up this normal.dot (creates a new temp file and the Add-inn setting shows this file) but when the user closes Word it gets the exact same error  "Word cannot save this file because it is already open elsewhere" (Serverfilelocation). So it tries to save (or change or whatever) a file it isn;t even using.

You guys have any ideas why this is happening and more important if i can fix ithis issue.

Thanks in advance for all your help.
LVL 23
rhandelsAsked:
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rubroCommented:
Hi, copy the normal.dot to the homefolder for the users. You can do this with the login script with a check in it. what I mean is that you check first if the file is in place with date check, and if not copy this file to the homedir.
In the policy you need to change the location where the normal.dot file is copied to.

Regards,
rutger
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rhandelsAuthor Commented:
Hey Rubro,

Thanks for your reply, but that's not what i'm aiming at. I can also change the Workgroup template using the policy setting (which now points to the networklocation) but then we need to copy these files every time we change the normal.dot, also, this location holds more templates we use in our company. And unfortenately i'm not talking about just a few machines or users here, there is a large amount of users that use those files.

Am i right in thinking that users don't need change permissions on the normal.dot file??
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Shreedhar EtteCommented:
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rhandelsAuthor Commented:
Hey Shree,

Thanks for your reply. I did see that one before and allready cleared out the temp file so unfortenately this is also a no go. The thing i do find strange is that it actually seems to open this file instead of creating a new file. Normally i thought it would make a copy of the normal.dot file and place it in your Temp internet folder.

I'm going ot look further into it, hope i can find a solution to this..
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abelenkiyCommented:
Make sure the proper default action is selected for .dot files. You can see this in the windows explorer folder options.
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abelenkiyCommented:
The default action on a .dot file is NEW not OPEN.
Make sure that is the default command.
Also make sure the users are not moving toolbars around in word as that is a modification for a normal.dot file.
You're better off scripting a copy of the new normal.dot file each time the user logs into windows as part of a logon script as rubro mentioned.
Every time you make a change to it, the users will get it the next time they logon.
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