• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 5681
  • Last Modified:

Crystal Reports 2008 Install Error - Error 1904

Hi Guys,

I recieve this error message when trying to install Crystal Reports 2008

Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0/win32_x86\ReportConvTool.dll failed to register. HRESULT -2147024769. Contact your support personnel.

I have been looking around the web/forums but no luck in finding a solution would anyone out there be able to help me.
1 Solution
Are you installing with Admin permissions on the machine?

itclearningAuthor Commented:
Hi Mimcc,

Yes i have Admin rights on my machine. I worked it out yesterday for some reason i needed to install the application with service pack 1.

Thanks for your comment.
I am getting the same error.  I am installing on Windows 2008 R2 Terminal Server.  
We are getting this same error on a Windows 7 machine with a couple of different DLL files.

The user has Admin level access and is running the setup as administrator.  I am not sure which service pack it is but it is Build Version

Here is some information from the event log:

Log Name:      Application
Source:        MsiInstaller
Date:          1/19/2011 2:12:01 PM
Event ID:      11904
Task Category: None
Level:         Error
Keywords:      Classic

Any thoughts would be appreciated.

Thank you,


Featured Post

[Webinar] Kill tickets & tabs using PowerShell

Are you tired of cycling through the same browser tabs everyday to close the same repetitive tickets? In this webinar JumpCloud will show how you can leverage RESTful APIs to build your own PowerShell modules to kill tickets & tabs using the PowerShell command Invoke-RestMethod.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now