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Citrix not connecting

We recently changed IP addresses and now the users are not able to connect from the web interface they can login but when then try to use one of the app ie..the published desktop top the connection fails. I am pretty sure I change everything that need to be changed as far as the firewall and the DNS so does anyone know if a different port is used to connect to the published app?
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mikeg18435
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mikeg18435
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2 Solutions
 
Carl WebsterCommented:
Are you using ALTADDR or CSG to pass the public IP and local IP info around?
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mikeg18435Author Commented:
? not sure what you are asking? the firewal is set to accept the traffic and forward any traffic on that port to the local ip it is set for allow all in and outgoing
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Carl WebsterCommented:
If you are using ALTADDR (go to your xenapp server and type altaddr at the command prompt) that has to be changed also.

If you are using CSG, have you changed your external DNS record to point to the new IP?
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mikeg18435Author Commented:
aaaaahaaaaa how or where do I change that?
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mikeg18435Author Commented:
nevermind I found it and changed it thanks!!!
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Carl WebsterCommented:
You change it with whoever hosts your external DNS.  Your ISP, a DNS provider, the company that provides your domain name registration, etc.
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mikeg18435Author Commented:
actually it was set in my server, I use altaddr /set (the new ip) and it change it in the server but thanks for the help
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