Contacts not filed correctly in Outlook Address Book

Posted on 2010-03-30
Medium Priority
Last Modified: 2012-05-09
I have a user with an Exchange 2007 Server running Microsoft Outlook 2007. We have all of his contacts loaded in the contact folder inside of his profile and everything works fine in the Contacts arena or if I use OWA to access his contacts. However, if I use Outlook and click on the To button, the list of contacts is in no real order. It does not follow the "file as" specification within a contact. For instance, the majority of contacts are filed Last Name, First Name (that's what we want). I get to my contact in his folder and it just shows up as Adam Jones.
Question by:adj1984
  • 3
LVL 93

Expert Comment

by:Patrick Matthews
ID: 29152893
Changing the File As format does not retroactively change any of the entries; you would actually have to go back and change them yourself, or run code to do so.

Please see this question, where I helped the Asker with code to do it:


Author Comment

ID: 32354768
I just tried this suggestion and while it changed the file as for all of my contacts, they still show up when I click the the 'To' button exactly as they were. Also, when I just view the contact list, I was surprised that it didn't refile them there, either. For instance, my entry in this guys contact is Adam Jones and company is Triggerfish. He wants it filed as Triggerfish (Jones, Adam)

The VBA script changed the filing to Jones, Adam but the contact list still shows me as Triggerfish (Jones, Adam) and when i click the To: button inside of a new e-mail I still show up in that list as Adam Jones.

Author Comment

ID: 32354818
I just tried deleting myself and adding myself back and the same result occurs.

Accepted Solution

adj1984 earned 0 total points
ID: 32355147
These solutions did not work. I ended up deleting the address book from the Accounts menu and recreating it. That fixed the problem. Now I have duplicate company names in my filings, though.

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