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How good is Kaseya software? Anyone have first hand experience with it?

My company is going 100% with this software?  What are your thoughts?  



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OCwaste2
Asked:
OCwaste2
1 Solution
 
redrumkevCommented:
OCwaste2,

There software is comparible to other solutions, but the company leaders are crooks:
http://www.highbeam.com/doc/1G1-18396762.html
Notice the person in the above article is the now CEO:
http://www.mspmentor.net/2008/06/02/kaseya-ceo-gerald-blackie-we-wont-go-public/

A lot of reviews show that the company offers terrible service after the "great sales pitch":
http://blog.smallbizthoughts.com/2007/12/zenith-vs-kaseya.html (read the comments).

A buddy of mine had this to monitor remote users and found at first that the product was great, but later regretted suggesting it due to the poor service and EXPENSIVE training/support!

Hope this helps,
Kevin
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MidnightOneCommented:
I was using N-able and have moved to a company using Kaseya. I missed the sales pitch part.

The reporting is dodgy at best, the interface slow and non-intuitive, and support through their forums - once you figure out which ones are active - are utterly useless and lack basic search functions.

Don't walk, RUN from Kaseya as fast as possible.
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