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Microsoft .NET 2.0 SP2 Security Update could not be installed

I was doing maintenance on a user's Dell Latitude D800 with Windows XP SP3, and saw that Windows Updates were ready to install so I told it to do so. Often the users ignore updates so that when I log on as administrator there are dozens of updates pending. There were several iterations of updates to install. That is, it installed some then I restarted and saw more to install. But one update would not install. Here is the message. "Some updates could not be installed. The following updates were not installed: Microsoft .NET Framework 2.0 Service Pack 2 Security Update for Windows 20000, Windows Server 2003, and Windows XP (KB974417)"

I was going to uninstall .NET and reinstall it. I uninstalled .NET 1.1 (or 1.something) then tried to uninstall 2.0 but got an error that it could not be uninstalled.

I googled the error but could not come up with anything definitive. Microsoft used to provide free assistance with problems of this sort but I don't see any free options now.

Any help would be appreciated.

Member_2_79173

ASKER

BTW, just now when I shut the computer down I got the following error:

Stop 00000024 (0x001902FE, 0xF7C6A908, 0xF7C6A604, 0xF7667B9B)

ntfs.sys - Address F7667B9B base at F7619000, Datestamp 48025be5

dbrunton

From http://www.technibble.com/troubleshooting-windows-stop-errors-what-they-mean-in-english/

Stop 0×00000024: NTFS_FILE_SYSTEM – This Windows stop error typically indicates that a problem occured with the file NTFS.sys such is the driver that allows the operating system to read and write to NTFS formatted harddrives. This can often be caused by harddrive problems.

I'd start by backing up all data on your computer system.

-----------------------------------------------
Then (I've taken the following from http://www.fixerror.net/2009/09/fix-stop-0x00000024-ntfs_file_sys-error-code/)

Method 1: Perform the following steps:

1. Go to Start -> Run and type cmd, and then select OK.
2. Type chkdsk drive: /c(windows drive) and then press Enter.
This command will detect and try to fix any structural problems with the file system on the drive specified in the command.

Method 2: Perform the following steps:

1. Open the My Computer window.
2. Right-click the hard disk drive letter you want to check and then select Properties. On the Tools tab, click the Check Now button in the Error-checking section.
3. In the Check disk options dialog box, select the Scan for and attempt recovery of bad sectors or/and Automatically fix file system errors check boxes and then click the Start button.

Member_2_79173

ASKER

Now I have a different problem. I uninstalled the KBOX agent on the assumption that it might be causing the .NET install problem. Now when I log into Windows I get logged back out again. I tried the remote registry repair I found in a google search but could not get access to the registry key. Since the drive is encrypted, I'm going to have to take it out and connect it to my computer with an external IDE > USB adapter and see if I can get at it that way. If not I may just re-image the drive. I'll keep you all posted. Sorry for the evolving question.

Member_2_79173

ASKER

I was not able to solve the logout problem by connecting the drive to another computer so I re-imaged it but now I am back with the original error, even after re-imaging. I used an image that was about a year old so of course there were about 40 MS Security Updates to install. They all installed except the .NET update. Please advise.

dbrunton

Try this thread and the recommendations within.

http://forums.techarena.in/windows-update/932891.htm

ASKER CERTIFIED SOLUTION

anyoneis

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Member_2_79173

ASKER

This comment solved the problem. Thanks!
Don