Cannot start restore program on host [<>] - a network error occurred or the product's services are not running

Posted on 2010-03-30
Medium Priority
Last Modified: 2013-11-10
Gettint the error message Cannot start restore program on host [<>] - a network error occurred or the product's services are not running when using CommVault to restore a backup. The backup and restore happen on 2 different ips/subnets pointing to the same machine. I need to get the restore to work with a users mailbox.
Question by:afro4cboss
1 Comment
LVL 14

Accepted Solution

Psy053 earned 1600 total points
ID: 29297344
What troubleshooting have you undertaken so far?

Have you confirmed that Commvault Services are running on the destination?
If you perform a Connectivity Check within Commvault (right click the destination client, All Tasks, Check Readiness), what result do you get?

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