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Outlook 2003 automatic send and receive

Hi EE,
An outlook 2003 user is unable to receive or send emails without manually pressing 'send/receive' in outlook. We run a 2003 domain with exchange 03. We did have a malware attack yesterday which intermittently disabled accounts however affected accounts are now enabled. Setting the automatic setting in outlook does not work (there is NO sync without manually pressing the button).

Does anybody have any ideas on this?

Kind regards,
mbsuser

Rick Fee

Make sure your settings have not been modified:
Tools --> Options... --> select Mail Setup tab --> under Send/Recieve select button
Check you settings here...Schedule an automatic send/recieve every X minutes

mbsadmin4

ASKER

Hi EndureKona,

Thanks for your reply.
I did try that - no configuration of those auto send/receive settings make any difference..only a manuual send/receive seems to work. We do have a CRM plugin installed, however this issue has only reared itself since the malware attack recently. However, I don't see how ad account lockout could affect send/receive settings in outlook???

Any ideas?

Rick Fee

One thing I have seen with Malware is it jacks up the NIC settings. A few times in the past I have uninstalled the NIC from Device manager then reboot to allow it to reinstall and it made all the networking issues go away. Now this night not be a networking issue....but its worth a shot since you will not have to invest time in this test.

Shreedhar Ette

Hi,

Refer these articles:
http://support.microsoft.com/kb/320836

http://support.microsoft.com/kb/312336

I hope this helps,
Shree

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Shreedhar Ette

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mbsadmin4

ASKER

Thanks for all your help.