Outlook 2003 automatic send and receive

Hi EE,
An outlook 2003 user is unable to receive or send emails without manually pressing 'send/receive' in outlook. We run a 2003 domain with exchange 03. We did have a malware attack yesterday which intermittently disabled accounts however affected accounts are now enabled. Setting the automatic setting in outlook does not work (there is NO sync without manually pressing the button).

Does anybody have any ideas on this?

Kind regards,
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Rick FeeMessaging Engineer - Disaster Recovery EngineerCommented:
Make sure your settings have not been modified:
Tools --> Options... -->  select Mail Setup tab -->  under Send/Recieve select button
Check you settings here...Schedule an automatic send/recieve every X minutes
mbsadmin4Author Commented:
Hi EndureKona,

Thanks for your reply.
I did try that - no configuration of those auto send/receive settings make any difference..only a manuual send/receive seems to work. We do have a CRM plugin installed, however this issue has only reared itself since the malware attack recently. However, I don't see how ad account lockout could affect send/receive settings in outlook???

Any ideas?
Rick FeeMessaging Engineer - Disaster Recovery EngineerCommented:
One thing I have seen with Malware is it jacks up the NIC settings.    A few times in the past I have uninstalled the NIC from Device manager then reboot to allow it to reinstall and it made all the networking issues go away.   Now this night not be a networking issue....but its worth a shot since you will not have to invest time in this test.
The Ultimate Tool Kit for Technolgy Solution Provi

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy for valuable how-to assets including sample agreements, checklists, flowcharts, and more!

Shreedhar EtteCommented:

Refer these articles:


I hope this helps,

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
mbsadmin4Author Commented:
Thanks for all your help.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.