Printing from Outlook 2007 does not scale to fit

I have some users that are complaining that when they print some emails directly from outlook, they do not print to scale, meaning, some stuff gets chopped off on the right.

We send out a lot of auto emails which contain tables in html format, and they tend to expand well beyond the right side of a normal piece of paper.

The printer in question is an HP P4010_P4510 Series PCL 6 printer, which is networked on a Server 2003 installation.  The user's OS is windows 7 Pro.  Both server and user have 32 bit OS.

I believe I have the most recent drivers on the server end as the printer installs fine on windows 7 machines, but I could be incorrect.

I have also checked the box to Print document on:, and checked the box "Scale to fit" with no change.  I have even tried to change the % to something crazy like 1%, and no change.

I can duplicate the problem on my machine where i am an admin to the machine, and a domain admin on the network.
dzirkelbAsked:
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ggefterCommented:
see if this helps ... according to this, the "scale to fit" check box is actually a button that represents the minimum scaling percentage that will be used. This percentage is defined in the registry and can be manipulated like in the article. Let me know if this helps:
http://support.microsoft.com/kb/932538
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dzirkelbAuthor Commented:
I read the article and skipped the parts that talked about Vista and XP.  I tried to do the registry hack; however, the sections of the registry it refers to are not available.
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ashishkpandeyCommented:
Please refer to Microsoft article http://support.microsoft.com/kb/932538

You need to do the registry part. If you do not hyave the keys present, then you need to create the keys manually.

This issue is basically caused by IE7. If you have Windows XP SP3 installed the you just need to create the registry entries
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ggefterCommented:
lolz, thats what i said.  He said he read the article, but he must have missed over the important parts:

"If the Outlook.exe value is missing, you must create it. To do this, follow these steps: "

"If the Msimn.exe value is missing, you must create it. To do this, follow these steps: "

"If the WinMail.exe value is missing, you must create it. To do this, follow these steps: "


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dzirkelbAuthor Commented:
I wasn't referring to those values, I was referring to this part:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_STF_Scale_Min
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_STF_Scale_Min

I don't have those in my registry at all, aka, I can't even get to the part to add the registry keys.

Again, Windows 7 Pro platform, no xp, no vista, no service packs to worry about. And, that means I'm using IE8, not IE7.
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dzirkelbAuthor Commented:
And, I'm using Outlook 2007, not 2003.  Not to say that it could potentially solve the problem, just want to make sure you guys understand the original question and the platforms I'm using:

Outlook 2007 sp2
Windows 7 Pro 32
Printer is installed on Server 2003 32 sp2
Printer is  HP P4010_P4510 Series PCL 6 printer
IE 8

The article above is for:
Outlook 2003
Windows xp / vista
IE 7
But I do understand those fixes sometimes work for other situations, which is why I read it, but couldn't do what it asked.

Any other info needed?
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ggefterCommented:
sorry, wasnt aware ... ill kep looking for ya
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