Hello IT world. I have a customer who is using Outlook 2007/WinXP sp3 over a vpn connection that tunnels into our network. I have remoted into her local session and watched the entire process of her connecting the vpn, then opening outlook. Immediately outlook goes into work offline mode. It does not make a difference if she is in cached-exchange mode or not. We have many users who do the same thing and she is the only one having the issue. I have recreated her windows profile as well as her outlook email profile as well as re-installing office. None of this matters. Immediately it goes back offline. We have even modified the way vpn accesses our network to rule that out and still same results. Thanks for your help.