Vista 64 Explorer.exe crash

I have a user who is running Windows Vista 64 bit. for the past several months he will randomly get windows Explorer to crash on him. it will "stop working" then automatically restart itself. it "seam" to happen alot when he RIGHT clicks to say create a new folder. Here is the error from the log.

Faulting application Explorer.EXE, version 6.0.6001.18164, time stamp 0x4907e791, faulting module ntdll.dll, version 6.0.6001.18000, time stamp 0x4791adec, exception code 0xc0000374, fault offset 0x00000000000a6e97, process id 0x109c, application start time 0x01cad0e6f79870cf.
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Alan HendersonRetired marine engineerCommented:
Try System File Checker:

Click Start » All Programs » Accessories.
Right click Command Prompt.
Select “Run as Administrator”.

At the command prompt type
sfc /scannow (don’t miss the space before the /)
Click OK.

You may need your Vista DVD if prompted for a repair.
JohnBusiness Consultant (Owner)Commented:
I would look at several things (the error above not being conclusive):
1. Make sure all Vista patches are up-to-date. These errors go to Microsoft and they generally put fixes in their regular updates.
2. Make sure that all the software on the machine is 64-bit compliant. Much software is not, and people like to install it anyway.
3. Consider running (from a command prompt) SFC /scannow to see if that picks out anything.
4. Do a full malware scan with your antivirus suite.

I can say that Vista 64-bit was never a problem in this regard for me. ... Thinkpads_User
Alan HendersonRetired marine engineerCommented:
If SFC doesn't fix the problem and all else fails you can repair your installation.
Vista repair options don't include XP's Repair Installation, however you can do something similar - instructions here:

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Davis McCarnOwnerCommented:
Googling your exception produces hits for old NVidia drivers (163.44), Blackberry Desktop, Dreamweaver, and MSN.
Would any of those apply?
JohnBusiness Consultant (Owner)Commented:
Some might. Blackberry Desktop worked fine on my Thinkpad when Vista  and now when Windows 7. No issues there. I have an Nvidia graphics system and no problems with it (Vista or Windows 7), but do keep your video up-to-date. My systems were / are 64-bit. I don't use Dreamwever or MSN. ... Thinkpads_User
Also, try disabling all non Microsoft items in ShellExView (
Use msconfig in diagnostic mode. If that stops the problem then the culprit is one of your apps.
Isolate from there.  Generally the problem app is one of the mega suites.
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