How to finish DSL wiring, have outside tagged and toner

I got DSL installed at my apartment, they tagged the outside line and I have 1 jack in my apartment that was not connected to anythiung when I took the faceplate off. Behind the faceplate there are 3 solid wires, not a standard phone cable with pairs in it.

I tried connecting the wires just guessing but to no avail. I have a toner now so I can do some more work but I don't know exactly what to do. So below are a few questions that I would like some help with.

1. Do I need to do anything else outside? There are 4 screws, the blue/white are on the bottom two, do I need to do anything with them or the top 2 screws?

2. Do I just connect the toner to the pair outside and use the wand inside to identify the correct wires?

3. Do I use the red/green wires on the jack?
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A couple of questions first.
a) do you have other phoneplugs in the apt that do work?
b) are the 3 wires to the not connected jack the same size as phone wire?
c) what's a "toner"?

Back to the problem:

1. the blue/white wires should be your feed. the other 2 screws are usually for a second line, so you shouldn't need to worry about them.

2. I'm not sure I follow you. What you need to do is find 2 of the wires from the disconnected jack, and either connect them to the screws with the blue/white wires (if they go all the way to the box), or tie them to another jack that is "hot".

3. Green/Red is OK. Just keep track of the polarity (which color matches with blue, which one with white)
Reid PalmeiraTelecom EngineerCommented:
Do you know what kind of DSL you have? if it's ADSL (or some variant of ADSL, it's probably two wire, so one of those pairs is going to have the signal on it. If it's some other kind of DSL, like a symmetric speed service, it may be 4-wire so the actual signal will require two of those pairs.

As far as the toner you have, the only reason that would come into play is if the tech messed up a cross-connect somewhere.

This might be a longshot, but see if you can find the location of the demarcation point for your apartment building then see if the phone company tech has tagged a circuit there with your DSL service. If you're lucky that will tell you which pairs of wires the DSL is running on. Attach the tone generator to one of the wires behind the faceplate, flip it on, the run the sensor part of the toner on the block at the demarc, see if you can find where that wire terminates on the block and make sure it's cross conected to the tagged circuit. Maybe the phone tech just messed up the cross connect (if you're lucky)
Did you have existing phone service? Usually the DSL uses the same pairs as your phone and you just put dsl filters on the line.
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Can you post a picture of the wires behind the faceplate?

If these are phone wires, place your toner on a pair, and try to trace it back to the demarc where the DSL line is tagged.

Then connect the traced pair to the pair that has been tagged by the telco company.

A butt set would be helpful to make sure there is dial tone on the tagged pair of wires.
NetworkConsultant01Author Commented:
Well it ends up that I had a tech come out and that the wires in this jack were cut so he ran a new line which took care of everything. Thank you all for the suggestions and help though.

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>> ...the wires in this jack were cut...

Bummer.  Glad to hear you got it sorted, though.
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