After installing Java RE 6 Update 19, we discovered the client needed to run Java 6 update 7 for scanning online. When going into add remove programs to remove it does not show in the list. Also downloaded the Microsoft Installer Cleanup Utility and ran, but Java 6u19 does not show there either. When opening the Java control panel it says the version installed in 6u19, as well as when going to Java's website.
I tried to reinstalled 6u19 to see if it would show up in the add/remove list but when it asks to reinstall the software you click yes, it goes to remove the previous version, but because it's not listed in add/remove it says this operation can only be completed if the product is installed. I researched different ways to uninstall manually but could not find any.
Does anyone have any help?