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Outllook 2003 Inbox folder wont open

Hello - I have a Exchange server 2007 and I have a user with outlook 2003. The issue is that the user cannot open her inbox folder. the screen is grey with a error stating to run a repair from help. I run repair and It says it repaired successfully, however it still says same error. I have tried to uninstall and reinstall, but still same error. Any idea what could have caused this to happen?

esmith69

could be an add-in for Outlook that's trying to load.

Have you tried opening Outlook using the /safe switch?

Jaime Campos

ASKER

how do you do that?

ashishkpandey

Please elaborate more.

Jaime Campos

ASKER

Ran .OST Intergrity check and below is the response I got....

17:52:35 Beginning offline folder file integrity check.
17:52:35 Performing initial synchronization.
17:52:35 Synchronizer Version 11.0.5604
17:52:35 Synchronizing Mailbox 'Brenda Haberman'
17:52:35 Synchronizing Hierarchy
17:52:35 Synchronizing server changes in folder 'Calendar'
17:52:35 Downloading from server 'Exchange07.RAPA.local'
17:52:35 Terminated in error
17:52:35              [80040600-501-80040600-560]
17:52:35              The client operation failed.
17:52:35              Microsoft Exchange Server Information Store
17:52:35              For more information on this failure, click the URL below:
17:52:35              http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040600-501-80040600-560

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esmith69

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Jaime Campos

ASKER

Good point. I'm going to try that.

Jaime Campos

ASKER

OWA worked, so exchange seemed to be ok. I ran a OS repair and still didnt work. I rename the OST to old and then rebooted and outlook was working again. I appreciate everyones help.