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Two computers, one email address = confusion!

Hello,

One of my clients has 2 computers recieving all emails for the single email address which is hosted by iiNet. The emails that are coming in are orders that need to be processed/followed up.

The problem is, two people are working from the same mail box and are finding it difficult to know who is following up which email.

I am after a recommendation to what they can do here.

My thoughts are (if this is possible with iinet's mail service) to set it so that when one person opens an email, the copy on the other computer is deleted so that he does not open it and follow it up.

Im not too confident in suggesting this to him though.

Any thoughts?
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BrettskiWork
Asked:
BrettskiWork
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1 Solution
 
BrettskiWorkAuthor Commented:
Oh

they use Outlook as a mail client, not sure what the server is, all i know is its hosted by iinet.
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lee555J5Commented:
If your 2 boxes are using POP email, you can set each box to delete the email from the server as soon as it is downloaded. That way, one box reads the email, and that email is no longer available for the other box to download.
Another option is to use IMAP instead of POP. After a quick search, it appears iiNet supports IMAP. When one box reads an email, it will show as already read when the other box shows the inbox. You can take this one step further with your 2 users and tell them to move the email messages to a "Filled" folder as they fill each order. If one user reads an email, fills that order, and moves the email to the Filled folder, it will show as read and moved to the Filled folder on the other user's box.
I recommend the IMAP option so that each user sees the same information. They can both still see filled orders but they know they are already filled.
Lee
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lee555J5Commented:
Also, Outlook supports both POP and IMAP.
Lee
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lee555J5Commented:
IMAP also works great with 1 user and many boxes. I have 3 personal boxes, 2 work boxes, and an iPhone. They all check the same email accounts, and they all have access to all email; but I have NO duplicate messages.
Lee
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BrettskiWorkAuthor Commented:
just what I was looking for, thank you!
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