• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 837
  • Last Modified:

Sharepoint WSS 3, Custom List, Email Alerts

I am a program manager, that's been tasked to use Sharepoint to manage programs. We have WSS 3. I've built a custom list (with over 130 items in the action item list). We want to setup email alerts to particular action items, so that assignees of the action items get email alerts when the action item (in the custom list) is created or modified. I've setup alerts, for "Anything changes"  (by selecting Actions -> Alert Me). Email Alerts are sent initially, HOWEVER:

1. The email alert's link does not take the user back to the exact action item
2. Subsequent email alerts, after I make changes to the action item are not sent

Can I do what I am trying to do using WSS 3. Do I need to upgrade?

Thanks in advance for your help!
0
julioc1982
Asked:
julioc1982
2 Solutions
 
psv1973Commented:
What is the link in the alert linking to?
Are there an errors in your sharepoint logs?
0
 
julioc1982Author Commented:
The alert links to the alerts I have setup. I can open the alerts....that is good. There are different options including:

"Alert Title"
"Send Alerts To"
"Send Alerts for these Changes"
"When to Send Alerts"

The problem is that "Send Alerts To" only sends alerts to the administrator (so I never see them). I had setup the alerts to be sent to multiple people. An aside....our administrator left the company, but I have his login password to work on Sharepoint...so I would not see the alerts being sent since I do not read his email.

Also,the title of the alert is linked to the title of the first column. I'd like to set up the alert's title to be that of the 4th column.

Thanks in advance.
0
 
irinucCommented:
Hi,
If i understand your situation correctly, then indeed, the initial mail does not have a link to an item, if only has a link to the list, but this is correct and by design. The mails beeing sent when items are added or modified contain the links to the actual items.

I am not entirely sure if that applies to WSS 3, but, on SharePoint 2007, if you do not have at least Read permissions at site level, you will not receive alerts from a list (even if you have full control on that list). So, I would take a look at the permissions the user who does not receive alerts has.

And I would take this one step at a time: does alerts work for you (not administrator, but your user)? Then check for other users or try to change the links.

Hope this helps
0
Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

 
julioc1982Author Commented:
Hi,
Thanks for your response.
I have admin's priveledges (our SP admin left the company). I noticed that after I setup the alerts (and select the people who will be alerted) that the first alert is received to the designated alert recipients the first time. However, alerts are not received after the first time. When I go back to "alert me" for the item in the custom list, I only see the admin as the alert recipient, and no longer the other people I setup to be alerted.
0
 
irinucCommented:
Hi,
When you access the "Alert me" link you will not see the alerts already created.
To see them, take a look at the online help for "Managing Alerts":
http://office.microsoft.com/en-us/sharepointtechnology/HA102151071033.aspx?pid=CH101787551033

On the help link there is a link to a discussion about Alerts not working. You could check that one, maybe there is some useful idea.

Hope this helps.
0
 
julioc1982Author Commented:
Hi,
Thanks for the reference. It was helpful to see what Microsoft has.
I had setup the "alert me" selections to send alerts any time a changes is made. The first alert is sent, but not subsequent ones. I am not sure why this is the case.
0
 
julioc1982Author Commented:
Also, I checked that everyone has at least "read" permissions.
0
 
irinucCommented:
I would suggest that you check if there are useful information on the Discussion included below. Just from the description of the problem, there may be a large number of causes, so you should narrow down by trying some of the solutions that worked for the users there.

http://www.microsoft.com/office/community/en-us/default.mspx?&lang=&cr=&guid=&sloc=en-us&dg=microsoft.public.sharepoint.windowsservices&p=1&tid=D53F2A8E-A9BB-411C-A7D2-93FA9BC3B2FE&mid=D53F2A8E-A9BB-411C-A7D2-93FA9BC3B2FE 
0
 
julioc1982Author Commented:
Many thanks...I checked the thread which has many suggestions....I'll let you know how things result.
0
 
HairbrushCommented:
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
0

Featured Post

[Webinar] Improve your customer journey

A positive customer journey is important in attracting and retaining business. To improve this experience, you can use Google Maps APIs to increase checkout conversions, boost user engagement, and optimize order fulfillment. Learn how in this webinar presented by Dito.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now