BSOD caused by ntoskrnl.exe in Windows 7

I've had several BSODs and Bluescreenview says they are caused by driver ntoskrnl.exe. It also gives me other info like bug check code, parameters etc. but dunno if you need that.
tom3306Asked:
Who is Participating?
 
BitsBytesandMoreConnect With a Mentor Commented:
Well ... this should be the end of the ntfs bluescreen.
If you found the right driver and are lucky... this should also be the end of the ATI video problem.
Bits ..
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BitsBytesandMoreCommented:
Download this application and install on your computer... it will tell you which component of your system is causing the problem.
http://www.nirsoft.net/utils/blue_screen_view.html
If you need help..... Just let me know.
Bits ...
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BitsBytesandMoreCommented:
Oopss... I didn't realize you had already download....
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BitsBytesandMoreCommented:
Are these blue screens something new on this system or did they start happening as soon as you installed Windows 7? What version of Windows 7? What application causes it to BSOD? More info = better results....
Bits. ..
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tom3306Author Commented:
'Are these blue screens something new on this system or did they start happening as soon as you installed Windows 7?'
Well I installed Windows 7 just recently so no, they are not new.

'What version of Windows 7'
It's windows 7 ultimate

'What application causes it to BSOD?'
Not sure about this, seemed quite random.

Would you like me to send you the dmp files?
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tom3306Author Commented:
Oh yeah the build number is 7600
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BitsBytesandMoreCommented:
Yes... attach them as a zip or rar file.
Bits ...
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tom3306Author Commented:
Here goes.
Minidump.zip
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BitsBytesandMoreCommented:
Ok .... it seems that your problem started on the 25th when you updated/installed a new driver for your ATI video card.... was this the case?
Just to confirm this, click on the Start Logo and type "view all problem reports"... Give me some feedback on what you see here ....
Bits ...
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BitsBytesandMoreCommented:
It also looks that you are not alone with this problem... take a look at what others with the same problem... you might be able to gather from reading this, exactly what you did to start it:
http://social.answers.microsoft.com/Forums/en/w7hardware/thread/94dbd5a5-4ba0-40cb-99d7-70cf14ffa5c3
Bits ...
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tom3306Author Commented:
'Ok .... it seems that your problem started on the 25th when you updated/installed a new driver for your ATI video card.... was this the case?'

Might be. Thing is I installed the drivers the same day I installed windows so can't really say. You're probably right.

Heres what I see:
Untitled.jpg
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tom3306Author Commented:
Might as well add I didn't even know for that feature hah. thanks
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BitsBytesandMoreCommented:
Click on the "Solution Available"... it might help download the correct driver.
Bits ...
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tom3306Author Commented:
Yeah on it now. Be back when I'm done with it all. Thanks
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BitsBytesandMoreCommented:

You would be amazed on the amount of people having problems with this driver. Are you using Windows 7 64-bit or 32-bit?
The solutions vary depending on if it is 64 or 32-bit, the crossfire enabled... etc...
The problem is the driver. You need to go to the ATI web site and download the correct driver. l'm amazed ob all the problems this driver is creating across the board. Take a look:
http://www.google.com/search?sourceid=navclient&aq=2&oq=atipmdag.sys&ie=UTF-8&rlz=1T4WZPC_enUS341US341&q=atikmdag.sys+blue+screen+windows+7
Bits ...
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tom3306Author Commented:
Ok didn't notice it was just one solution. I installed the driver but that's just one problem, what about the others?
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tom3306Author Commented:
Didn't see your last post. I have a 64bit system, asus hd4870 card (just one). Yeah seems a lot of people are bugged by this.
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BitsBytesandMoreCommented:
Tom3306,... when you mention ".... I installed the driver but that's just one problem..."
Usually one bad driver causes all kinds of memory errors.... most likely, this one driver is causing all the problems because it creates memory page faults depending on what application you are running and confuses you with different errors but at the end of the day the culprit is just one...
Notice in the above link that where most people are having issues is with the 64-bit version.... you might get lucky and the driver you just downloaded may have just been updated and solved the problem but this may be not true... You will have to wait and see if it bluescreens again.
I'm pointing it out so you can be mentally prepared to expect more issues with this as I've noticed that too many people are complaining that the driver has problems.
Bits ....
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BitsBytesandMoreCommented:
Are there any yellow exclamation marks on your device manager?
Bits ...
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tom3306Author Commented:
Funny thing is I just went out for lunch and got back to see a system error window opened. I've attached the dmp.
As for exclamation marks... No, there are none, which I find odd myself.
040110-26114-01.dmp
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tom3306Author Commented:
Also want to add that the only solution that windows gave included installing an application from asus that my CPU doesn't support. Good times.
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BitsBytesandMoreCommented:
This particular error screams in capital letters that something is fishy (problem) with your hard drive.
Since it is new install I would be inclined to think that the problem is with the drivers of the system itself but the error is related to a hard drive problem. It could also be that since the system has hanged so many times, you may need to run Chkdsk /R to recover the lost clusters from the hangups.
I would advise that you boot from the Windows 7 DVD and do some hard drive maintenance.
Bits ...
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BitsBytesandMoreCommented:
Ok ... I just saw your last post.
Let me summarize:
1. You need to get the correct drivers for your video card or the system will continue to hang.
2.The system hangs have left your hard drive in need of maintenance.
Bits ...
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tom3306Author Commented:
I'm downloading the newest driver for my video card from asus, hope it works.
I don't have the windows 7 dvd with me atm. Is there another way for doing hard drive maintenance?

Could you also tell me what I would need to do exactly if I were to boot from the DVD?


P.S. Chkdsk will not open for some reason.
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BitsBytesandMoreCommented:
Yes. Select the C drive from "My Computer" and right click it to "Properties". Go to "Tools" and select "Error Checking". It will not let you do it while Windows is running but it will schedule it to run on your next boot.
Bits ...
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BitsBytesandMoreCommented:
By the way.... remove the application from Asus that Windows 7 doesn't support. It can contribute to the problems...
 Bits ...
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tom3306Author Commented:
Chkdsk took quite a while.
I don't really have any apps from asus installed. What's next?
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BitsBytesandMoreCommented:
Did chkdsk find a fix any problems (you can see the report in the event viewer)? Is it still hanging?
I'm not sure about the "Solution Available"  when you mentioned "...Also want to add that the only solution that windows gave included installing an application from asus that my CPU doesn't support....". So it was offering a solution for what?
Bits ...
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tom3306Author Commented:
It offered a solution for:
Description
Windows detected a new device attached to your computer, but could not find the driver software it needs to make the device usable. Each device manufacturer typically includes driver software of a CD that comes with the device, or as a download from its website. The hardware ID of your device is ACPI\ATK0110.

Problem signature
Problem Event Name:      PnPDriverNotFound
Architecture:      x64
Hardware Id:      ACPI\ATK0110
OS Version:      6.1.7600.2.0.0.256.1
Locale ID:      1033

Extra information about the problem
Bucket ID:      3429307


The solution was that i install: http://dlcdnet.asus.com/pub/ASUS/misc/utils/AMDCoolnQuiet_Utility_V21801_XPVistaWin7.zip
Which my CPU doesn't support (got an error when trying to run) so I uninstalled.


Could you tell me which event I'm looking for exactly? Sorry for being newbish.
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BitsBytesandMoreCommented:
For the event viewer, right click on "My Computer" and select "Manage". You will see a Window open with a left and a rightt pane.
On the left pane, select "Event Viewer" and allow it to expand. Select "Windows Logs" and allow it to expand by double clicking on it. Select the "Application" entry and on the right pane you will see the contents of it. Scroll through each entry until you see the report for the Chkdsk drive scan... Copy and paste it here....\
Bits ...
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tom3306Author Commented:
The reason I asked is because I can't find anything in the event viewer that says chkdsk. Are you sure that's the exact name of the log?
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BitsBytesandMoreCommented:
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tom3306Author Commented:
Yeah, was in wininit. Thanks :)

Log Name:      Application
Source:        Microsoft-Windows-Wininit
Date:          4/1/2010 7:21:46 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      DennyCrane-PC
Description:


Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                        

CHKDSK is verifying files (stage 1 of 5)...
  239360 file records processed.                                        

File verification completed.
  131 large file records processed.                                  

  0 bad file records processed.                                    

  2 EA records processed.                                          

  44 reparse records processed.                                      

CHKDSK is verifying indexes (stage 2 of 5)...
  354676 index entries processed.                                        

Index verification completed.
  0 unindexed files scanned.                                        

  0 unindexed files recovered.                                      

CHKDSK is verifying security descriptors (stage 3 of 5)...
  239360 file SDs/SIDs processed.                                        

Cleaning up 1110 unused index entries from index $SII of file 0x9.
Cleaning up 1110 unused index entries from index $SDH of file 0x9.
Cleaning up 1110 unused security descriptors.
Security descriptor verification completed.
  57659 data files processed.                                          

CHKDSK is verifying Usn Journal...
  37599744 USN bytes processed.                                            

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  239344 files processed.                                                

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  66188734 free clusters processed.                                        

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

 312568640 KB total disk space.
  47315960 KB in 180453 files.
    143692 KB in 57660 indexes.
         0 KB in bad sectors.
    354048 KB in use by the system.
     65536 KB occupied by the log file.
 264754940 KB available on disk.

      4096 bytes in each allocation unit.
  78142160 total allocation units on disk.
  66188735 allocation units available on disk.

Internal Info:
00 a7 03 00 2b a2 03 00 13 dd 07 00 00 00 00 00  ....+...........
48 01 00 00 2c 00 00 00 00 00 00 00 00 00 00 00  H...,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-04-01T17:21:46.000000000Z" />
    <EventRecordID>1557</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>DennyCrane-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                        

CHKDSK is verifying files (stage 1 of 5)...
  239360 file records processed.                                        

File verification completed.
  131 large file records processed.                                  

  0 bad file records processed.                                    

  2 EA records processed.                                          

  44 reparse records processed.                                      

CHKDSK is verifying indexes (stage 2 of 5)...
  354676 index entries processed.                                        

Index verification completed.
  0 unindexed files scanned.                                        

  0 unindexed files recovered.                                      

CHKDSK is verifying security descriptors (stage 3 of 5)...
  239360 file SDs/SIDs processed.                                        

Cleaning up 1110 unused index entries from index $SII of file 0x9.
Cleaning up 1110 unused index entries from index $SDH of file 0x9.
Cleaning up 1110 unused security descriptors.
Security descriptor verification completed.
  57659 data files processed.                                          

CHKDSK is verifying Usn Journal...
  37599744 USN bytes processed.                                            

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  239344 files processed.                                                

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  66188734 free clusters processed.                                        

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

 312568640 KB total disk space.
  47315960 KB in 180453 files.
    143692 KB in 57660 indexes.
         0 KB in bad sectors.
    354048 KB in use by the system.
     65536 KB occupied by the log file.
 264754940 KB available on disk.

      4096 bytes in each allocation unit.
  78142160 total allocation units on disk.
  66188735 allocation units available on disk.

Internal Info:
00 a7 03 00 2b a2 03 00 13 dd 07 00 00 00 00 00  ....+...........
48 01 00 00 2c 00 00 00 00 00 00 00 00 00 00 00  H...,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
  </EventData>
</Event>
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tom3306Author Commented:
Didn't realize it was that long hah, should've put it in a .txt attachment.
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tom3306Author Commented:
Ok, hope it all turns out well. Thank you very much for your time and help.

Can you just tell me if there's an option to ask you questions through experts exchange directly? So that if the problem persists I can contact you instead of asking everyone?

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BitsBytesandMoreCommented:
There isn't and option on EE. I miss that too but can you imagine if everyone wanted to ask the same question to the same person.... lol.
If the problem persists there is not much more we can do as you've seen in that Google link above... it seems that lots of people are having the same issue with ATI. It will be only a matter of time until the solve it. In any case... any reply that you post on this thread will send me a notice.
If you have any other question in the future .... just click on my Avatar ... it will show you my email, you can send me the link to the new question and I will be glad to help if I know the answer.
Bits ....
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tom3306Author Commented:
'In any case... any reply that you post on this thread will send me a notice.'

Yeah but if I give out points and close the topic I can't do that :)

Anyway thanks again man! Will let you know if I post something here. Cyas
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tom3306Author Commented:
Great help!
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BitsBytesandMoreCommented:
Sure you can!
You can continue posting for ever and I will continue receiving notices unless I stop monitoring it.
You can even open the question again if the problem persists by clicking on the "Request Attention" button above next to your question.
Even better yet... You can ask a New Related Question and I will be notified plus you get the advantage that other experts will try to solve it to get the points although, to be honest...I think we gave it our best fight for the time being and this is why no-one has jumped in.....lol.
Thanks for the points and feedback.
Bits ...
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tgolden10Commented:
I also have been having multiple blue screens due to the same issue and cant figure it out i am led to believe that it is happening when my computer goes to sleep. I attached my minidump.
x64 windows 7
ThinkPad T410
032811-45240-01.dmp
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