Open Files on File Server

Hi,

We have a Server 2003 (uptodate) file&print server, running in a AD domain with a Server 2008 DC.

Every week or so one of my colleagues comes to me and says he/she tries to open a file and a popup comes up that says "file is in use by user *and then nothing or even a ' symbol*".

This mostly happens for Office files, but I've also seen it with DWG. The weird thing is that the popup can't tell exactly which users is already editing the file.
Eventually it always comes down to these 2 scenarios :

-We find out it's really opened by a certain user and we close it at his/her workstation and the issue is resolved.
-The file is not opened by anyone else but the fileserver has it as "open" in the open files mmc. We close it there (on the server) and the issue is resolved.

On top of that we have users who open a file, leave it open for a long time, and when they try and save it are told by the program (often excel) that it is in use by themselves. Again closing the file connection on the fileserver solves the issue.

What's going on ? Are these issues related ?

LVL 3
vindenAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

richardcardinCommented:
I have seen this happen if people are closing apps out improperly or loosing connection to the files on the network. You may want to start a ping to the server and see if you are getting drops that could be causing the programs to close abnormally.
0
ptykwylxCommented:
Yes, maybe your users are loosing connection with the file server.

You can also check your server resources, for example, your network bandwith usage, your memory, your cpu.  If your server is not able to respond fast enough, some users may loose connectivity if they are working with huge files.
0
vindenAuthor Commented:
I tried pinging the server continuously on various moments and all responses are below 1 ms.
I'm going to do some additional performance tests the next weeks.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Legacy OS

From novice to tech pro — start learning today.