TacoFlavoredKisses
asked on
Exchange 2010 - ActiveSync error - html 500
We have a new domain that we can not get activesync to work properly with. Other domains were working without an issue, but they too now seem to be having issues.
Here is the testexchangeconnectivity.c
Testing Exchange ActiveSync
Exchange ActiveSync test Failed
Test Steps
Attempting AutoDiscover and Exchange ActiveSync Test (if requested)
Successfully tested AutoDiscover for Exchange ActiveSync
Test Steps
Attempting each method of contacting the AutoDiscover Service
The AutoDiscover Service was successfully tested.
Test Steps
Attempting to test potential AutoDiscover URL https://datbusiness.com/AutoDiscover/AutoDiscover.xml
Failed testing this potential AutoDiscover URL
Test Steps
Attempting to resolve the host name datbusiness.com in DNS.
The Host could not be resolved.
Tell me more about this issue and how to resolve it
Additional Details
Host datbusiness.com could not be resolved in DNS Exception Details:
Message: No such host is known
Type: System.Net.Sockets.SocketE
Stack Trace:
at System.Net.Dns.GetAddrInfo
at System.Net.Dns.InternalGet
at System.Net.Dns.GetHostAddr
at Microsoft.Exchange.Tools.E
Attempting to test potential AutoDiscover URL https://autodiscover.datbusiness.com/AutoDiscover/AutoDiscover.xml
Failed testing this potential AutoDiscover URL
Test Steps
Attempting to resolve the host name autodiscover.datbusiness.c
The Host could not be resolved.
Tell me more about this issue and how to resolve it
Additional Details
Host autodiscover.datbusiness.c
Message: No such host is known
Type: System.Net.Sockets.SocketE
Stack Trace:
at System.Net.Dns.GetAddrInfo
at System.Net.Dns.InternalGet
at System.Net.Dns.GetHostAddr
at Microsoft.Exchange.Tools.E
Attempting to contact the AutoDiscover service using the HTTP redirect method.
Failed to contact AutoDiscover using the HTTP Redirect method
Test Steps
Attempting to resolve the host name autodiscover.datbusiness.c
The Host could not be resolved.
Tell me more about this issue and how to resolve it
Additional Details
Host autodiscover.datbusiness.c
Message: No such host is known
Type: System.Net.Sockets.SocketE
Stack Trace:
at System.Net.Dns.GetAddrInfo
at System.Net.Dns.InternalGet
at System.Net.Dns.GetHostAddr
at Microsoft.Exchange.Tools.E
Attempting to contact the AutoDiscover service using the DNS SRV redirect method.
Successfully contacted AutoDiscover using the DNS SRV redirect method.
Test Steps
Attempting to locate SRV record _autodiscover._tcp.datbusi
Successfully retrieved AutoDiscover SRV record from DNS.
Additional Details
Srv Record returned host: owa.domainX.com
Attempting to test potential AutoDiscover URL https://owa.domainX.com/Autodiscover/Autodiscover.xml
Testing AutoDiscover URL succeeded
Test Steps
Attempting to resolve the host name owa.domainX.com in DNS.
Host successfully resolved
Additional Details
IP(s) returned: 66.162.65.233
Testing TCP Port 443 on host owa.domainX.com to ensure it is listening and open.
The port was opened successfully.
Testing SSL Certificate for validity.
The certificate passed all validation requirements.
Test Steps
Validating certificate name
Successfully validated the certificate name
Additional Details
Found hostname owa.domainX.com in Certificate Subject Common name
Validating certificate trust
The test passed with some warnings encountered. Please expand additional details.
Additional Details
Only able to build certificate chain when using the Root Certificate Update functionality from Windows Update. Your server may not be properly configured to send down the required intermediate certificates to complete the chain. Consult the certificate installation instructions or FAQ's from your Certificate Authority for more information.
Testing certificate date to ensure validity
Date Validation passed. The certificate is not expired.
Additional Details
Certificate is valid: NotBefore = 12/16/2009 7:34:08 PM, NotAfter = 12/16/2010 7:34:08 PM"
Attempting to send AutoDiscover POST request to potential autodiscover URLs.
Successfully Retrieved AutoDiscover Settings by sending AutoDiscover POST.
Test Steps
Attempting to Retrieve XML AutoDiscover Response from url https://owa.domainX.com/Autodiscover/Autodiscover.xml for user foo@company.com
Successfully Retrieved AutoDiscover XML Response
Additional Details
AutoDiscover Account Settings
XML Response:
<?xml version="1.0"?>
<Autodiscover xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/mobilesync/responseschema/2006">
<Culture>en:us</Culture>
<User>
<DisplayName>Some Guy</DisplayName>
<EMailAddress>foo@company.
</User>
<Action>
<Settings>
<Server>
<Type>MobileSync</Type>
<Url>https://owa.domainX.com/Microsoft-Server-ActiveSync</Url>
<Name>https://owa.domainX.com/Microsoft-Server-ActiveSync</Name>
</Server>
</Settings>
</Action>
</Response>
</Autodiscover>
Validating Exchange ActiveSync settings
ActiveSync URL https://owa.domainX.com/Microsoft-Server-ActiveSync was successfully validated
Attempting to resolve the host name owa.domainX.com in DNS.
Host successfully resolved
Additional Details
IP(s) returned: 66.162.65.233
Testing TCP Port 443 on host owa.domainX.com to ensure it is listening and open.
The port was opened successfully.
Testing SSL Certificate for validity.
The certificate passed all validation requirements.
Test Steps
Validating certificate name
Successfully validated the certificate name
Additional Details
Found hostname owa.domainX.com in Certificate Subject Common name
Validating certificate trust for Windows Mobile Devices
The test passed with some warnings encountered. Please expand additional details.
Additional Details
Certificate is only trusted on Windows Mobile 6.0 and later. Windows Mobile 5.0 and 5.0 + MSFP devices will not be able to sync. Root = OU=Go Daddy Class 2 Certification Authority, O="The Go Daddy Group, Inc.", C=US
Testing certificate date to ensure validity
Date Validation passed. The certificate is not expired.
Additional Details
Certificate is valid: NotBefore = 12/16/2009 7:34:08 PM, NotAfter = 12/16/2010 7:34:08 PM"
Testing Http Authentication Methods for URL https://owa.domainX.com/Microsoft-Server-ActiveSync
Http Authentication Methods are correct
Additional Details
Found all expected authentication methods and no disallowed methods. Methods Found: Basic
Attempting an ActiveSync session with server
Errors were encountered while testing the ActiveSync session
Test Steps
Attempting to send OPTIONS command to server
OPTIONS response was successfully received and is valid
Additional Details
Headers received: Allow: OPTIONS,POST
MS-Server-ActiveSync: 14.0
MS-ASProtocolVersions: 2.0,2.1,2.5,12.0,12.1,14.0
MS-ASProtocolCommands: Sync,SendMail,SmartForward
Public: OPTIONS,POST
Content-Length: 0
Cache-Control: private
Date: Thu, 01 Apr 2010 12:37:55 GMT
Server: Microsoft-IIS/7.0
X-AspNet-Version: 2.0.50727
X-Powered-By: ASP.NET
Attempting FolderSync command on ActiveSync session
FolderSync command test failed
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response.
Here is the testexchangeconnectivity.c
Testing Exchange ActiveSync
Exchange ActiveSync test Failed
Test Steps
Attempting AutoDiscover and Exchange ActiveSync Test (if requested)
Successfully tested AutoDiscover for Exchange ActiveSync
Test Steps
Attempting each method of contacting the AutoDiscover Service
The AutoDiscover Service was successfully tested.
Test Steps
Attempting to test potential AutoDiscover URL https://datbusiness.com/AutoDiscover/AutoDiscover.xml
Failed testing this potential AutoDiscover URL
Test Steps
Attempting to resolve the host name datbusiness.com in DNS.
The Host could not be resolved.
Tell me more about this issue and how to resolve it
Additional Details
Host datbusiness.com could not be resolved in DNS Exception Details:
Message: No such host is known
Type: System.Net.Sockets.SocketE
Stack Trace:
at System.Net.Dns.GetAddrInfo
at System.Net.Dns.InternalGet
at System.Net.Dns.GetHostAddr
at Microsoft.Exchange.Tools.E
Attempting to test potential AutoDiscover URL https://autodiscover.datbusiness.com/AutoDiscover/AutoDiscover.xml
Failed testing this potential AutoDiscover URL
Test Steps
Attempting to resolve the host name autodiscover.datbusiness.c
The Host could not be resolved.
Tell me more about this issue and how to resolve it
Additional Details
Host autodiscover.datbusiness.c
Message: No such host is known
Type: System.Net.Sockets.SocketE
Stack Trace:
at System.Net.Dns.GetAddrInfo
at System.Net.Dns.InternalGet
at System.Net.Dns.GetHostAddr
at Microsoft.Exchange.Tools.E
Attempting to contact the AutoDiscover service using the HTTP redirect method.
Failed to contact AutoDiscover using the HTTP Redirect method
Test Steps
Attempting to resolve the host name autodiscover.datbusiness.c
The Host could not be resolved.
Tell me more about this issue and how to resolve it
Additional Details
Host autodiscover.datbusiness.c
Message: No such host is known
Type: System.Net.Sockets.SocketE
Stack Trace:
at System.Net.Dns.GetAddrInfo
at System.Net.Dns.InternalGet
at System.Net.Dns.GetHostAddr
at Microsoft.Exchange.Tools.E
Attempting to contact the AutoDiscover service using the DNS SRV redirect method.
Successfully contacted AutoDiscover using the DNS SRV redirect method.
Test Steps
Attempting to locate SRV record _autodiscover._tcp.datbusi
Successfully retrieved AutoDiscover SRV record from DNS.
Additional Details
Srv Record returned host: owa.domainX.com
Attempting to test potential AutoDiscover URL https://owa.domainX.com/Autodiscover/Autodiscover.xml
Testing AutoDiscover URL succeeded
Test Steps
Attempting to resolve the host name owa.domainX.com in DNS.
Host successfully resolved
Additional Details
IP(s) returned: 66.162.65.233
Testing TCP Port 443 on host owa.domainX.com to ensure it is listening and open.
The port was opened successfully.
Testing SSL Certificate for validity.
The certificate passed all validation requirements.
Test Steps
Validating certificate name
Successfully validated the certificate name
Additional Details
Found hostname owa.domainX.com in Certificate Subject Common name
Validating certificate trust
The test passed with some warnings encountered. Please expand additional details.
Additional Details
Only able to build certificate chain when using the Root Certificate Update functionality from Windows Update. Your server may not be properly configured to send down the required intermediate certificates to complete the chain. Consult the certificate installation instructions or FAQ's from your Certificate Authority for more information.
Testing certificate date to ensure validity
Date Validation passed. The certificate is not expired.
Additional Details
Certificate is valid: NotBefore = 12/16/2009 7:34:08 PM, NotAfter = 12/16/2010 7:34:08 PM"
Attempting to send AutoDiscover POST request to potential autodiscover URLs.
Successfully Retrieved AutoDiscover Settings by sending AutoDiscover POST.
Test Steps
Attempting to Retrieve XML AutoDiscover Response from url https://owa.domainX.com/Autodiscover/Autodiscover.xml for user foo@company.com
Successfully Retrieved AutoDiscover XML Response
Additional Details
AutoDiscover Account Settings
XML Response:
<?xml version="1.0"?>
<Autodiscover xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/mobilesync/responseschema/2006">
<Culture>en:us</Culture>
<User>
<DisplayName>Some Guy</DisplayName>
<EMailAddress>foo@company.
</User>
<Action>
<Settings>
<Server>
<Type>MobileSync</Type>
<Url>https://owa.domainX.com/Microsoft-Server-ActiveSync</Url>
<Name>https://owa.domainX.com/Microsoft-Server-ActiveSync</Name>
</Server>
</Settings>
</Action>
</Response>
</Autodiscover>
Validating Exchange ActiveSync settings
ActiveSync URL https://owa.domainX.com/Microsoft-Server-ActiveSync was successfully validated
Attempting to resolve the host name owa.domainX.com in DNS.
Host successfully resolved
Additional Details
IP(s) returned: 66.162.65.233
Testing TCP Port 443 on host owa.domainX.com to ensure it is listening and open.
The port was opened successfully.
Testing SSL Certificate for validity.
The certificate passed all validation requirements.
Test Steps
Validating certificate name
Successfully validated the certificate name
Additional Details
Found hostname owa.domainX.com in Certificate Subject Common name
Validating certificate trust for Windows Mobile Devices
The test passed with some warnings encountered. Please expand additional details.
Additional Details
Certificate is only trusted on Windows Mobile 6.0 and later. Windows Mobile 5.0 and 5.0 + MSFP devices will not be able to sync. Root = OU=Go Daddy Class 2 Certification Authority, O="The Go Daddy Group, Inc.", C=US
Testing certificate date to ensure validity
Date Validation passed. The certificate is not expired.
Additional Details
Certificate is valid: NotBefore = 12/16/2009 7:34:08 PM, NotAfter = 12/16/2010 7:34:08 PM"
Testing Http Authentication Methods for URL https://owa.domainX.com/Microsoft-Server-ActiveSync
Http Authentication Methods are correct
Additional Details
Found all expected authentication methods and no disallowed methods. Methods Found: Basic
Attempting an ActiveSync session with server
Errors were encountered while testing the ActiveSync session
Test Steps
Attempting to send OPTIONS command to server
OPTIONS response was successfully received and is valid
Additional Details
Headers received: Allow: OPTIONS,POST
MS-Server-ActiveSync: 14.0
MS-ASProtocolVersions: 2.0,2.1,2.5,12.0,12.1,14.0
MS-ASProtocolCommands: Sync,SendMail,SmartForward
Public: OPTIONS,POST
Content-Length: 0
Cache-Control: private
Date: Thu, 01 Apr 2010 12:37:55 GMT
Server: Microsoft-IIS/7.0
X-AspNet-Version: 2.0.50727
X-Powered-By: ASP.NET
Attempting FolderSync command on ActiveSync session
FolderSync command test failed
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response.
ASKER CERTIFIED SOLUTION
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MegaNuk3
Can you do the testexchangeconnectivity test with manual settings (no autodiscover)?
Are you performing the test against a new mailbox with at least one item in it? i.e. an account/mailbox that you can delete easily after performing the tests? Is it a standard user which is only a member of "Domain Users" and no other high up groups like "domain admins"?
ASKER
This was the issue. Needed to check the box for inheritance in ADSIEdit for the domain admins.