Windows Update Error 8024400E & WSUS Not Showing PC's

Posted on 2010-04-01
Medium Priority
Last Modified: 2012-06-21
I have a Windows SBS 2008 server with WSUS 3.0 SP1 installed.  The updates had been working and then we had some issues with Symantec that resulted in their tech support re-installing IIS 7.0, thus breaking every website run on the server.  Since that time, we've been having issues with WSUS.

I just uninstalled WSUS SP2 and installed WSUS 3.0 SP1 again, set up the computer groups, went through the setup wizard, and double-checked that the GPO's are set to Microsoft's standards for SBS.  The firewall is open for ports 8530, the GPO is set to go to http://<servername>:8530, and the WSUS website shows bindings on port 8530, yet I have no PC's showing up in the listing.  On the server itself, I tried a few things I found online, including some registry tweaks and "wuauclt /resetauthorization /detectnow" in the cmd prompt, but still nothing.  Each time we log into the server itself, it pops up with a "Windows Cannot Check For Updates" window in the taskbar, and when I check for updates in Windows Update, I get the error code "8024400E", which has given me very little direction so far.

Anyone else had similar issues or know what I should be checking?  I'll admit that I have not had access to a client PC yet to run the same registry changes and reset the Windows Update stuff, but getting the server PC to show up would be a great start and I assume I could follow the same steps for most other machines on the domain.

Thanks in advance - this has been a real headache.
Question by:mborland
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LVL 35

Expert Comment

by:Cris Hanna
ID: 29373162
Have you been to this document?  http://technet.microsoft.com/en-us/library/dd443475(WS.10).aspx
Second thing is to run the Fix My Network Wizard on the SBS Console
Third download and run the SBS BPA (www.sbsbpa.com) and fix everything it finds

Author Comment

ID: 29376233
I had used that article to repair it after the uninstall of SP2.

I tried to run the Fix My Network Wizard and it just crashed.

I ran the SBS BPA and fixed anything it found as well.  Still nothing, unfortunately.
LVL 35

Expert Comment

by:Cris Hanna
ID: 29393156
When you say the Fix My Network Crashed...can you be a bit more specific?  What exactly were the issues it reported
How many nics in the server?  What are they connected to?
It would also be helpful for you to run the command "ipconfig /all" and post the unedited results here
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Accepted Solution

ConchCrawl earned 750 total points
ID: 29435095
Yes I've run into this issue and after banging my head into a wall for several days, which does hurt by the way, I, with MS support decided it was time to reinstall the server from the ground up.
Unfortunately, not what you want to hear.

Author Comment

ID: 29466859
ConchCrawl - definately not what I want to hear, and we'll probably just have the handful of clients manually update if that ends up being the case.

CrisHanna: When I say it crashed, I mean it crashed.  The program stopped working and Windows popped up the options to either Look online for a solution, or close the program.  It did this several times in a row when trying to run it - it just never completed and couldn't give me any issues that it found or wanted to fix.  As for technical details on the crash:

  Stopped working

Problem signature:
  Problem Event Name:      CLR20r3
  Problem Signature 01:      fncw.exe
  Problem Signature 02:      6.0.5601.0
  Problem Signature 03:      48a22615
  Problem Signature 04:      mscorlib
  Problem Signature 05:
  Problem Signature 06:      4a9ee411
  Problem Signature 07:      20c7
  Problem Signature 08:      143
  Problem Signature 09:      N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB
  OS Version:      6.0.6002.
  Locale ID:      1033

As for an ipconfig:

Windows IP Configuration

   Host Name . . . . . . . . . . . . : FOX1
   Primary Dns Suffix  . . . . . . . : foxbc.local
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : Yes
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : foxbc.local

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom BCM5708C NetXtreme II GigE (NDIS
 VBD Client)
   Physical Address. . . . . . . . . : 00-22-19-AA-DA-9D
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::6de8:60b5:9d37:9168%10(Preferred)
   Link-local IPv6 Address . . . . . : fe80::95f5:b106:2713:51f8%10(Preferred)
   IPv4 Address. . . . . . . . . . . :
   Subnet Mask . . . . . . . . . . . :
   Default Gateway . . . . . . . . . :
   DNS Servers . . . . . . . . . . . : fe80::6de8:60b5:9d37:9168%10
   NetBIOS over Tcpip. . . . . . . . : Enabled


There are 2 NIC's on this machine, but I thought that SBS 2008 was only made for 1 NIC, so Local Area Connection 2 has been disabled.
LVL 35

Expert Comment

by:Cris Hanna
ID: 29469375
Have you uninstalled Symantec?

Author Comment

ID: 29469480
No.  We just got it back up and running without reinstalling or uninstalling.
LVL 35

Expert Comment

by:Cris Hanna
ID: 29469656
Personally, I've seen Symantec End Point hose more servers than I have fingers and toes.  We just removed from one of my own customers.
I guess it's about choices, I personally would remove the Symantec Software, then get the SBS stuff runnnig as it should be, then revisit the Symantec Software to see if it can be installed without hosing up the SBS Server

Author Comment

ID: 29469943
Yeah I understand what you're saying.  It took several months with Symantec and Microsoft's support just to get Symantec cooperating.  Symantec's support caused some major issues that we had to pay Microsoft to help fix, only for Symantec to wait 2 more months before fixing their reporting site.  Oh well.  I guess now that we've poured so much into getting Symantec running, we might as well continue to have users update manually and keep Symantec.  If we find some time that allows for us to uninstall Symantec, get SBS going, and then reinstall, we'll go that route, but this client has already put up with enough downtime for now.

If there are no other options, I suppose I can admit defeat to WSUS.
LVL 35

Assisted Solution

by:Cris Hanna
Cris Hanna earned 750 total points
ID: 29472557
Unfortunately that may be your only option.  I understand after pouring money in to it, not wanting to pour more money it to it.  While we would hope that the mods made by MS support would leave all SBS features intact, that may not always happen.
None of my customers have AV software solutions anymore, we're using Firewall's with UTM (Universal Threat Management ...AV, AntiSpam, Anti Malware, Content Filtering and so on.)   On the workstations we put forefront client security just incase they bring something from home on a flash drive

Author Closing Comment

ID: 31709852
The solution doesn't necessarily fix the issue without causing more issues - but, overall, the advice was sound and I can't really help it if Microsoft's product is forcing me to pull a do-over.

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