Byteridge
asked on
Microsoft Dynamics CRM Outlook client configuration problem
I installed Microsoft Dynamics CRM Outlook client.
When I am configuring this Outlook client through Configuration wizard I am getting following error
"The specified Microsoft Dynamics CRM server is not available. Make sure that the URL is correct. To test the URL, try opening it in Internet Explorer."
But I am able to access the same URL in web browser.
What should I do to conigure MS CRM Outlook client
Intranet CRM URL: http://192.168.1.193:5555/
http://crmserver:5555/
Server Details:
Windows server 2003
MS CRM 4
Clent Machine details:
Windows XP Professional SP2
Office Outlook 2007
Microsoft Dynamics CRM for Outlook
Thanks
When I am configuring this Outlook client through Configuration wizard I am getting following error
"The specified Microsoft Dynamics CRM server is not available. Make sure that the URL is correct. To test the URL, try opening it in Internet Explorer."
But I am able to access the same URL in web browser.
What should I do to conigure MS CRM Outlook client
Intranet CRM URL: http://192.168.1.193:5555/
http://crmserver:5555/
Server Details:
Windows server 2003
MS CRM 4
Clent Machine details:
Windows XP Professional SP2
Office Outlook 2007
Microsoft Dynamics CRM for Outlook
Thanks
1. Which of the two values are you using for the URL - the IP address or the server name?
2. Is this a problem for one user or multiple users?
3. Is this strictly an intranet deployment, or have you implemented an Internet Facing Deployment (IFD).
We've experienced similar errors in our environment, and we've found the following have worked in the past:
1. If you're using the IP address, a 192.168.x.x address is non-routable. If there's a router hop between you and the server, you may not be able to get there. If you're using the server name, make sure a route to the server is available via your DNS.
2. If it's multiple users, it's likely a network issue. If it's one user, make sure they're up to date on Outlook service packs, etc.
3. When going through the configuration wizard, try using "An online service provider" instead of "My company". This has also worked for us in the past, but I'm not sure exactly why.
4. As a last resort, add the server address to the host file (generally located in C:\WINDOWS\system32\driver s\etc - at lieast for Win98-WinXP), and add the server name and IP Address.
Good luck!
2. Is this a problem for one user or multiple users?
3. Is this strictly an intranet deployment, or have you implemented an Internet Facing Deployment (IFD).
We've experienced similar errors in our environment, and we've found the following have worked in the past:
1. If you're using the IP address, a 192.168.x.x address is non-routable. If there's a router hop between you and the server, you may not be able to get there. If you're using the server name, make sure a route to the server is available via your DNS.
2. If it's multiple users, it's likely a network issue. If it's one user, make sure they're up to date on Outlook service packs, etc.
3. When going through the configuration wizard, try using "An online service provider" instead of "My company". This has also worked for us in the past, but I'm not sure exactly why.
4. As a last resort, add the server address to the host file (generally located in C:\WINDOWS\system32\driver
Good luck!
ASKER
Thanks Zithrob.
1. For URL I using both - the IP address or the server name.
2. This issue is facing by multiple users.
3. This is strictly intranet deployment.
Still I am facing same problem.
What should I do to fix this issue?
1. For URL I using both - the IP address or the server name.
2. This issue is facing by multiple users.
3. This is strictly intranet deployment.
Still I am facing same problem.
What should I do to fix this issue?
1. Can the users reach the CRM via the web client?
ASKER
Yes, CRM can be accessed via the web client.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
This reply partially solved my problem.
Could you please looking to the below Microsoft social thread and let us know your progress?
http://social.microsoft.com/Forums/en-US/crmdeployment/thread/cc92c749-fdf6-44dd-b76f-1fe37a9214d7
The original post is regarding Connection issue with Data Migration Manager, how ever the user is able to open up CRM in Internet Explorer. Not sure if this is 100% relevant but i guess this will be helps to you to find out the root cause.