Asterisk/FreePBX "If you know the extension dial it at any time" issues
Posted on 2010-04-01
In a stock FreePBX/Asterisk/CentOS installation we use a standard main IVR with the phrase " if you know your party's extension dial it at any time". Unfortunately that does not work well. We use three digit extensions all in the 201-250 range. If you dial the digits quickly, you get taken to the invalid entry prompt. If you dial them slowly but with only short gaps between the digits, you are taken to the invalid entry prompt. It seems you must dial one digit, pause, dial the next, pause, and dial the third. Very frustrating!
How can I make this work with speedy fingers and slow fingers alike? I have disabled the IVR choice '2' so as not to confuse, but it is still very touchy. There must be a TIMEOUT(digit) setting somewhere, but since it is FreePBX I am hesitant to start wacking away at the conf files.
I am open to any reasonable solution, but need to sort this out as it is embarrassing!