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Outlook 2003 text disappears sending HTML

User sends message in HTML format and about 10% of the time the recipient will receive a blank email in the message body.  Have tried new profile, new PC, applied updates. Run in safe mode and same issue.  No file level AV running on Exchange.  Anyone ever seen this before?
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cnixxwallace
Asked:
cnixxwallace
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1 Solution
 
MegaNuk3Commented:
Internal or external recipient? Is there any client side AV software?
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cnixxwallaceAuthor Commented:
external only, yes SOPHOS but not scanning Outlook.
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MegaNuk3Commented:
So external recipients receive blank message body, but for internal recipients it is fine?
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cnixxwallaceAuthor Commented:
yes that is correct
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cnixxwallaceAuthor Commented:
also when looking at the SENT items the message IS NOT blank so looks like it is being sent out propely???
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MegaNuk3Commented:
Hard to troubleshoot because the recipients outlook will be the one with the problem. Has the recipient done any testing?

get the recipient to add the sender to the "safe senders" list.

Normally this issue is down to client side AV software integrating into Outlook.
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MegaNuk3Commented:
yep, so it is not really your problem...
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Alan HardistyCo-OwnerCommented:
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
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