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Internal or external recipient? Is there any client side AV software?
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Internal or external recipient? Is there any client side AV software?

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external only, yes SOPHOS but not scanning Outlook.
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external only, yes SOPHOS but not scanning Outlook.

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So external recipients receive blank message body, but for internal recipients it is fine?
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So external recipients receive blank message body, but for internal recipients it is fine?

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also when looking at the SENT items the message IS NOT blank so looks like it is being sent out propely???
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also when looking at the SENT items the message IS NOT blank so looks like it is being sent out propely???

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yep, so it is not really your problem...
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This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
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This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.

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User sends message in HTML format and about 10% of the time the recipient will receive a blank email in the message body. &nbsp;Have tried new profile, new PC, applied updates. Run in safe mode and same issue. &nbsp;No file level AV running on Exchange. &nbsp;Anyone ever seen this before?
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User sends message in HTML format and about 10% of the time the recipient will receive a blank email in the message body.  Have tried new profile, new PC, applied updates. Run in safe mode and same issue.  No file level AV running on Exchange.  Anyone ever seen this before?

Outlook 2003 text disappears sending HTML

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.