Crystal Infoview Locks up Internet Explorer

Posted on 2010-04-01
Medium Priority
Last Modified: 2013-12-08
I have a couple users that can no longer successfully access Crystal Reports 2008 Infoview.  I have single sign on enabled and as soon as they connect via Internet Explorer, it locks up.  The only solution I found so far is to redo the user's local profile on the computer but that is only a temporary fix.  The problem came back after a while for one user.  The users can logon to another computer and access it just fine.  So far this has happened to 2 of my users.  I have Crystal Reports 2008 V0 installed utilizing TomCat.  The users have IE 8.
Question by:XTADMIN
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Expert Comment

ID: 29371280
Do they have IE 8 on all machines?

Have you installed the latest SPs for Infoview?

The last I heard, Crystal didn't support any of the products on IE8.  It will work but they expect issues and are working too fix them.


Author Comment

ID: 29371652
Yes, I have IE 8 on all machines.  So far only 2 computers have an issue.  I don't know of any service packs for crystal 2008 v0.  Am I missing seperate service packs for Infoview?
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Expert Comment

ID: 29376247

Accepted Solution

XTADMIN earned 0 total points
ID: 29916190
i searched for the service packs and didn't find them.  We are on Crystal Server 2008 V0, not V1.  I haven't set a date to upgrade.  I got it working using Firefox.

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