Send As and Attaching to Outlook 2003 Email not working

Posted on 2010-04-01
Medium Priority
Last Modified: 2013-12-08

This is an ongoing issue we have been having for months now.

The Problem:
When the user is viewing a web page he will go to File-> Send-> Page by Email or Link by Email and then nothing happens.  No error message, no beep.  No event logs, nothing.  He tries to do it over and over again with the same result.  Also, if he is in Adobe Acrobat Reader 9 and clicks File->Attache to Email he gets the same result.

Now here is the kicker, it doesn't always happen.  In fact 9 times out of 10 it works.  When it happens he calls us and we remote onto the machine, see the behavior, and can't seem to fix it until a reboot.  

The Environment:

Windows XP SP3
Internet Explorer 6,7,8
Outlook 2003
Exchange Server 2003 SP1
Adobe Acrobat Reader 9

What we've done so far:
Uninstalled Internet Explorer back to 6.0 and stepped through the next versions up to 8.
Uninstalled Office 2003 and re-installed from the ground up.
Switched the Outlook Editor from Outlook to Word and back.
Applied every Windows XP update we could find.
Applied every Office 2003 Update we could find.

The problem always comes back every few days.

Anyone have anything to try?

Question by:Aaron_Hardinger
LVL 14

Accepted Solution

dmwynne earned 2000 total points
ID: 29398224
Have you recreated the users windows and/or outlook profile?

Expert Comment

ID: 29398463
I agree witth dmwynne

Please create a new windows profile. So when you open outlook it will create new outlook profile

Author Comment

ID: 29400100
I will give that a try tomorrow.  Thx

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