Kincaidhelp
asked on
Trouble printing to home network printer
Hey all - I have a user who is using his work laptop at home and connecting to his home personal printer. He is getting an error when trying to print - "A policy is in effect on your computer which prevents you from connecting to this print queue. Contact your Administrator." He is running Windows XP SP3 and connects to a domain at work but at home he connects to his home wireless network (cached credentials lets him login). Any help would be appreciated...thanks!
Bryon H
is he establishing a vpn to the office, and then trying to print to his house?
otherwise, here's how to change your group policy to allow him to be able to print to it... but his machine will need to get the group policy from the server on the server's network (or a vpn), won't take effect until he gets it
http://support.microsoft.com/kb/319939
http://support.microsoft.com/kb/319939
At Home he is logging with Local Administrator profile...? OR with same work domain user..?
Regards,
vijay
Regards,
vijay
ASKER
OK, he explained his situation differently this morning. He has a printer installed on his desktop computer at home (not work related) that he is trying to connect to using his work computer that he brings home from the office. When he trys to connect to the printer so it installs on his work computer, he receives the "policy" error message.
bryon - no VPN, he logs into his domain account with cached credentials. He doesn't need domain resources because he has files on a USB stick
kadadi - he is logged on using cached credentials for his domain account.
Hope this clarifies things a little better - Thanks!
bryon - no VPN, he logs into his domain account with cached credentials. He doesn't need domain resources because he has files on a USB stick
kadadi - he is logged on using cached credentials for his domain account.
Hope this clarifies things a little better - Thanks!
right but if his computer belongs on a domain, it already has the group policies from the domain, and you aparently have a group policy setting that says basically 'only let this guy print to printers that belong in the forest' - which his home printer doesn't belong to.
that link above shows you the exact policy entry to check: http://support.microsoft.com/kb/319939
if that's the case, you need to edit that policy, and get his work machine back onto your network so it can download the new policy
that link above shows you the exact policy entry to check: http://support.microsoft.com/kb/319939
if that's the case, you need to edit that policy, and get his work machine back onto your network so it can download the new policy
ASKER
I failed to mention that we use Linux (samba) as our domain controller, not AD. Sorry - I knew I should have mentioned that somewhere. Any thoughts on that?
i dont know samba at all, but does it have a similar sort of 'policies' thing? if not, run gpedit.msc on his local machine and browse to the same policy location - could be an improperly set local policy, it's the same thing just assigned by his machine instead of a domain controller
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