How can I reset Word 2003 back to its original values?

I have a client who has messed up the margins and a few other things within Word 2003 on a XP SP3 box. I would like to reset Word back to its original settings. Is that possible?If so how can I make that happen?

Thanks!
LVL 1
Elton BrownAsked:
Who is Participating?

[Webinar] Streamline your web hosting managementRegister Today

x
 
greg wardConnect With a Mentor Systems EngineerCommented:
word should automatically create a normal.dot file if it cant find one.
Are you able to create a new profile for the user?
if you reboot the machine and browse to docs and settings folder and rename the profile to .old
when you log in as the user they will have a fresh profile.
Copy back the users desktop files, pst files and documents and they should be good to go, however if they have lots of custom software this can get messy.
 
Greg
0
 
jomacapaConnect With a Mentor Commented:
You should make sure you rename the Normal.dot file to a different name, and you should remove any files from the Startup folder. This is not the end of the process; you also need to make a few changes to the Registry. You may want to protect yourself from potential problems by backing up the Registry first, and then you can accomplish the following steps:

1.Choose the Run option from the Start menu. This displays the Run dialog box.
2.In the Open box enter the name regedit.
3.Click on OK. This starts the Regedit program.
4.If you are using Word 97, select the HKEY_CURRENT_USER/Software/Microsoft/Office/8.0/Word key.
5.If you are using Word 2000, select the HKEY_CURRENT_USER/Software/Microsoft/Office/9.0/Word key.
6.If you are using Word 2002, select the HKEY_CURRENT_USER/Software/Microsoft/Office/10.0/Word key.
7.If you are using Word 2003, select the HKEY_CURRENT_USER/Software/Microsoft/Office/11.0/Word key.
8.If you are using Word 2007, select the HKEY_CURRENT_USER/Software/Microsoft/Office/12.0/Word key.
9.Press the Delete key. You are asked if you want to really delete they key.
10.Click on Yes. The selected key is deleted.
11.Close the Registry Editor.
12.Restart Word. Word has been reset to default settings.
0
 
Elton BrownAuthor Commented:
Thank you jomacapa for the information!

Question:

If you are using Word 2003, select the HKEY_CURRENT_USER/Software/Microsoft/Office/11.0/Word key

I am to delete the Word key correct?
I am have a problem identifying the correct key.
I have drilled down to the key (I think) but don't see what key I should delete.
See attached image.

Thanks!
 
MSword-REG.jpg
0
Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

 
greg wardSystems EngineerCommented:
Have you tried detect and repair. From inside word select help then detect and repair.
Choose to remove user settings, it also re-installs office.
 
Greg
0
 
Elton BrownAuthor Commented:
Thanks deepdraw!

I will let you know the results.

I am hoping that jomacapa respond as well. I want to know the answer to my question.

Thanks!
0
 
Elton BrownAuthor Commented:
After using detect and repair, removing the user's settings and allowing Word to reinstall itself
the problem still exists. Is there something that I must do after using detect and repair?
0
 
greg wardSystems EngineerCommented:
Did you select the options as in the picture?
Greg

office-d-r.JPG
0
 
Elton BrownAuthor Commented:
Yes I selected the option within your image.  I followed the suggestion outlined by jomacapa which is to "rename the Normal.dot file to a different name, and you should remove any files from the Startup folder". I now wonder if I should rename Rename_normal.dot back to Normal.dot. Is there a way to create a new Normal.dot on the fly?
 
0
 
jomacapaCommented:
make a backup of the word registry an delete all of them it should recreate again. if not recover the backup and let me know
0
 
Elton BrownAuthor Commented:
After I rebooted their computer deepdraw, it appears that the problem no longer exist!
Thanks!
0
All Courses

From novice to tech pro — start learning today.