Malwarebytes - Run-time error 0, Run-time error 440 automation error ...

I've been working on a computer that at first wouldn't start up, it hung at the windows startup screen.  After lots of girations, running CHKDSK and then a repair of the operating system (XP) I finally got the computer to boot up.  However it appears that there are no programs installed when you look at the add remove programs list there is nothing there, my anti virus program starts but then gives a message that it isn't installed. I tried to run Malwarebytes and the error message "Run-time error 0, Run-time error 440 automation error ...". I tried to install a new copy and that doesn't help.  Internet explorer works and I was able to run Trend Micro housecalls but it only found one bug and that didn't make a difference.  I'm guessing this is some infection but I can't figure out how to get rid of it. Can anyone help?
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

To be blunt, if the PC is that messed up, I'd just bite the bullet and reload. Assuming that there is an infection, even if you could remove the infection, would you trust anything about the OS load?
There are a few ways, boot into safemode with networking, open the startup programs by opening run command and typing in msconfig, click the startup tab and uncheck some of the background programs running, also look for programs that dont make sense, like aljfads (scrambled letters), those are most likely infections.

Of course if you do find programs like that, simply open up the registry and run a scan looking for those files and removed the keys.  Be sure to backup the registry before attempting to removed any keys.

For the most effective way, try doing a system restore if any points exist and restore the pc to when it was working fine,  Judging from the issue your describing did you do an actual format or window repair.  Sometimes windows repair doesn't work the greatest and if it is viruses/spyware I would simply wipe the system and start over for you could have damaged files.  Also be sure to backup any data you have before wiping the system.

This way you have fresh files and viruses/spyware are no longer messing with you.
run the following from the start>run box and then test mbam:

regsvr32 mbamext.dll
regsvr32 ssubtmr6.dll
regsvr32 vbalsgrid6.ocx
regsvr32 zlib.dll
Introducing the "443 Security Simplified" Podcast

This new podcast puts you inside the minds of leading white-hat hackers and security researchers. Hosts Marc Laliberte and Corey Nachreiner turn complex security concepts into easily understood and actionable insights on the latest cyber security headlines and trends.

try msconfig and see if any malwre is started up, usually itll show a random program that shouldnt be there on the startup tab. also try installing an anti virus like comodo or avg on a usb stick(on a different computer).and run it from there
If your system is infected with a pest, malware, trojan, or virus your system will behave unexpectedly.  The best method to attempt resolution is to completely rule out the operating system by bypassing it.  To do so, you will need a rescue CD.  There are several that are out there, you might be able to create one, there are instructions and sites that can assist with that.  But the easiest way is to use a product that is FREE, and I have used successfully for several of my clients and on many workstations.

BitDefender (FREE Downloadable Rescue CD).  Available Here.

Instructions on the product.

Hope this helps.

PS.  This may sound like a "canned" response, it just might be.  However, it is the easiest and most effective method to resolve a situation like this.
If registering the files does not work, try the following also:

Click on Start, click Run, and then type devmgmt.msc and click OK
On the View menu click on Show hidden devices
Browse to Non-Plug and Play Drivers and you should see something like TDSSserv.sys
Highlight that driver and right click on it and select DISABLE
Now RESTART your computer.
Download a copy of Malwarebytes but DO NOT run it yet.
Rename the downloaded installer file to any generic name such as your own name but keep the .EXE extension on the file and run it.
See if you can update it, then run a fuill scan

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Mohammed HamadaSenior IT ConsultantCommented:
I think a fresh install would do it, I did multiple tries with repair installation but it just keep your system up for tiny time and then it gets back to as it was.

In addition to the other great suggestions posted; if they all fail, try creating a bootable antivirus CD. If that doesn't fix it, then you've got some serious problems. It's always good to keep on hand at anytime:
njl3Author Commented:
Got crazy with some other things that needed my immediate attention.  Have tried a few suggestions but not found a solution yet, but am still trying/hopeful...
Mohammed HamadaSenior IT ConsultantCommented:
Download hijackthis from
Install ,Run and scan! once the log pops up please post it here to let us check it.

Download SDfix by "Andymanchesta" to your desktop, Restart your computer to safe mode.

Restart your computer

After hearing your computer beep once during startup, but before the Windows icon appears, press F8.

Instead of Windows loading as normal, a menu should appear

Select the first option, to run Windows in Safe Mode.

When you are at the logon prompt, log in as the same user that you had performed the previous steps as.

When your computer has started in safe mode, and you see the desktop, close all open Windows.

Click on the Start button, click on the Run menu option, and type the following into the Open: field:


Then press the OK button.

The SDFix window will open containing some brief info and a disclaimer on the use of the tool.

You will be prompted to press the Y key on your keyboard and then press enter, Please Press Y and continue as SDFix will start scanning your computer for known infections.

When the scanning process has finished you will see a new screen stating that you need to restart your computer in order to continue, Please pres any key to restart your computer.

As in Combofix when rebooting, You will get a blue window stating that Sdfix has finished scanning your Computer.
However when you are back at your Windows desktop, the SDFix log will automatically be opened in notepad.

Please post the log here to let us see what it found & removed.

Once your windows is ready, Please download Rkill by a Microsoft MVP “Lawrence Abrams” from the following link.

After running Rkill try running Malware bytes and do a full scan if possible.

njl3Author Commented:
Well I had some work to do after I followed this suggestion, but at least it got me to be able to run Malwarebytes and then eventually the antivirus.  All is well now.... I hope!
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Anti-Virus Apps

From novice to tech pro — start learning today.