Cannot connect to my Windowx XP SP# with remote desktop

All computers on LAN running either Windows XP SP3 or Windows 7 SP. All of them have remote desktop turned on and all of them work except for one. It's a Windows XP Prof, when I try to connect from outside the LAN or when I'm on the LAN it acts like it's going to connect but then it gives you a message I keep getting this message "the problem can occur if the computer is running a version of Windows that is earlier than Windows Vista, or if the remote computer is not configured to support server authentication"

It has nothing to do with Vista. I have a SBS2003 on this LAN, none of my other PCs have this problem. I did install teamviewer and I got that to work. I uninstalled teamviewer.

any suggestions????

here are other things that I have tried already none worked:
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/Remote_Desktop-Terminal_Services/Q_25596125.html 
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jsarinanaI.T. ManagerAsked:
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slitheredxscarsCommented:
ive read a few other posts, and have had issues with xp,vista, and 7 collaborating on lan. easiest solution i found was using hamachi, third party client, see if that resolves the problem.
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arnoldCommented:
Double check that the remote administration is enabled on that system and that if the firewall is turned on, that an exemption for RDP is set.
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IPTNCommented:
I think that this may be being caused by some windows services not running. It would be helpful if you could post a list of the windows services on the faulty computer with their current status and their startup type. You can find the services in services.msc, which can be run from the command line or run dialog box.
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spiderwilk007Commented:
Did you make sure and add the users that can connect to the machine under the "select remote users" button? If you don't add the user names that can connect, it won't allow you to connect. try adding "everyone" and then try it again.
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abelenkiyCommented:
You may have installed an update to the RDP services.
Make sure you are using the latest rdp client to connect. The latest one used on vista/windows 7/optional on windows xp uses stricter authentication/encryption.
open remote desktop connection click options and go to advanced.
there should be a few options for authentication verification.

rdp.JPG
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jsarinanaI.T. ManagerAuthor Commented:
Thanks slitheredxscars,
Want to stay way from other remote options and use RDP

Arnold,
Where do you check for remote administrstor?

ipin,
here is the list from services, it's pretty long:

Name      Description      Status        Startup Type      Log On As
.NET Runtime Optimization Service v2.0.50727_X86      Microsoft .NET Framework NGEN            Manual      Local System
Acronis Scheduler2 Service      Provides task scheduling for Acronis applications.      Started      Automatic      Local System
Alerter      Notifies selected users and computers of administrative alerts. If the service is stopped, programs that use administrative alerts will not receive them. If this service is disabled, any services that explicitly depend on it will fail to start.            Disabled      Local Service
Application Layer Gateway Service      Provides support for 3rd party protocol plug-ins for Internet Connection Sharing and the Windows Firewall.      Started      Manual      Local Service
Application Management      Provides software installation services such as Assign, Publish, and Remove.            Manual      Local System
ASF Agent      Provides support for ASF remote manageability, including alert messages sending and remote control operations.      Started      Automatic      Local System
ASP.NET State Service      Provides support for out-of-process session states for ASP.NET. If this service is stopped, out-of-process requests will not be processed. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Network Service
Automatic Updates      Enables the download and installation of Windows updates. If this service is disabled, this computer will not be able to use the Automatic Updates feature or the Windows Update Web site.      Started      Automatic      Local System
Background Intelligent Transfer Service      Transfers data between clients and servers in the background. If BITS is disabled, features such as Windows Update will not work correctly.      Started      Manual      Local System
ClipBook      Enables ClipBook Viewer to store information and share it with remote computers. If the service is stopped, ClipBook Viewer will not be able to share information with remote computers. If this service is disabled, any services that explicitly depend on it will fail to start.            Disabled      Local System
COM+ Event System      Supports System Event Notification Service (SENS), which provides automatic distribution of events to subscribing Component Object Model (COM) components. If the service is stopped, SENS will close and will not be able to provide logon and logoff notifications. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Manual      Local System
COM+ System Application      Manages the configuration and tracking of Component Object Model (COM)+-based components. If the service is stopped, most COM+-based components will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Local System
Computer Browser      Maintains an updated list of computers on the network and supplies this list to computers designated as browsers. If this service is stopped, this list will not be updated or maintained. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Local System
Cryptographic Services      Provides three management services: Catalog Database Service, which confirms the signatures of Windows files; Protected Root Service, which adds and removes Trusted Root Certification Authority certificates from this computer; and Key Service, which helps enroll this computer for certificates. If this service is stopped, these management services will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Local System
DCOM Server Process Launcher      Provides launch functionality for DCOM services.      Started      Automatic      Local System
DHCP Client      Manages network configuration by registering and updating IP addresses and DNS names.      Started      Automatic      Local System
Diskeeper      Controls the Diskeeper Service      Started      Automatic      Local System
Distributed Link Tracking Client      Maintains links between NTFS files within a computer or across computers in a network domain.      Started      Automatic      Local System
Distributed Transaction Coordinator      Coordinates transactions that span multiple resource managers, such as databases, message queues, and file systems. If this service is stopped, these transactions will not occur. If this service is disabled, any services that explicitly depend on it will fail to start.             Manual      Network Service
DNS Client      Resolves and caches Domain Name System (DNS) names for this computer. If this service is stopped, this computer will not be able to resolve DNS names and locate Active Directory domain controllers. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Network Service
EngineServer      McAfee EngineServer Service      Started      Automatic      Local System
Error Reporting Service      Allows error reporting for services and applictions running in non-standard environments.      Started      Automatic      Local System
Event Log      Enables event log messages issued by Windows-based programs and components to be viewed in Event Viewer. This service cannot be stopped.      Started      Automatic      Local System
Extensible Authentication Protocol Service      Provides windows clients Extensible Authentication Protocol Service            Manual      Local System
Fast User Switching Compatibility      Provides management for applications that require assistance in a multiple user environment.            Manual      Local System
Fax      Enables you to send and receive faxes, utilizing fax resources available on this computer or on the network.            Automatic      Local System
FLEXnet Licensing Service      This service performs licensing functions on behalf of FLEXnet enabled products.      Started      Manual      Local System
Google Software Updater      Google Updater keeps your Google software up to date. If Google Updater Service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work.            Automatic      Local System
Google Update Service (gupdate1c9c81d8e21da59)      Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it.            Automatic      Local System
Health Key and Certificate Management Service      Manages health certificates and keys (used by NAP)            Manual      Local System
Help and Support      Enables Help and Support Center to run on this computer. If this service is stopped, Help and Support Center will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Local System
HID Input Service      Enables generic input access to Human Interface Devices (HID), which activates and maintains the use of predefined hot buttons on keyboards, remote controls, and other multimedia devices. If this service is stopped, hot buttons controlled by this service will no longer function. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Local System
HTTP SSL      This service implements the secure hypertext transfer protocol (HTTPS) for the HTTP service,  using the Secure Socket Layer (SSL).  If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Local System
IMAPI CD-Burning COM Service      Manages CD recording using Image Mastering Applications Programming Interface (IMAPI). If this service is stopped, this computer will be unable to record CDs. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Local System
Indexing Service      Indexes contents and properties of files on local and remote computers; provides rapid access to files through flexible querying language.            Manual      Local System
IPSEC Services      Manages IP security policy and starts the ISAKMP/Oakley (IKE) and the IP security driver.      Started      Automatic      Local System
Java Quick Starter      Prefetches JRE files for faster startup of Java applets and applications      Started      Automatic      Local System
Logical Disk Manager      Detects and monitors new hard disk drives and sends disk volume information to Logical Disk Manager Administrative Service for configuration. If this service is stopped, dynamic disk status and configuration information may become out of date. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Local System
Logical Disk Manager Administrative Service      Configures hard disk drives and volumes. The service only runs for configuration processes and then stops.            Manual      Local System
McAfee SiteAdvisor Enterprise Service      Provides low-level support for McAfee SiteAdvisor      Started      Automatic      Local System
McAfee Virus and Spyware Protection Service      Controls scanning and updating activities at the desktop for Virus and Spyware Protection Services.      Started      Automatic      Local System
McShield      McAfee On Access Scanner      Started      Automatic      Local System
Messenger      Transmits net send and Alerter service messages between clients and servers. This service is not related to Windows Messenger. If this service is stopped, Alerter messages will not be transmitted. If this service is disabled, any services that explicitly depend on it will fail to start.            Disabled      Local System
Microsoft Office Diagnostics Service      Run portions of Microsoft Office Diagnostics.            Manual      Local System
MS Software Shadow Copy Provider      Manages software-based volume shadow copies taken by the Volume Shadow Copy service. If this service is stopped, software-based volume shadow copies cannot be managed. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Local System
Net Logon      Supports pass-through authentication of account logon events for computers in a domain.      Started      Automatic      Local System
Net.Tcp Port Sharing Service      Provides ability to share TCP ports over the net.tcp protocol.            Disabled      Local Service
NetMeeting Remote Desktop Sharing      Enables an authorized user to access this computer remotely by using NetMeeting over a corporate intranet. If this service is stopped, remote desktop sharing will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Local System
Network Access Protection Agent      Allows windows clients to participate in Network Access Protection            Manual      Local System
Network Connections      Manages objects in the Network and Dial-Up Connections folder, in which you can view both local area network and remote connections.      Started      Manual      Local System
Network DDE      Provides network transport and security for Dynamic Data Exchange (DDE) for programs running on the same computer or on different computers. If this service is stopped, DDE transport and security will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.            Disabled      Local System
Network DDE DSDM      Manages Dynamic Data Exchange (DDE) network shares. If this service is stopped, DDE network shares will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.             Disabled      Local System
Network Location Awareness (NLA)      Collects and stores network configuration and location information, and notifies applications when this information changes.      Started      Manual      Local System
Network Provisioning Service      Manages XML configuration files on a domain basis for automatic network provisioning.            Manual      Local System
NT LM Security Support Provider      Provides security to remote procedure call (RPC) programs that use transports other than named pipes.            Manual      Local System
NVIDIA Display Driver Service      Provides system and desktop level support to the NVIDIA display driver      Started      Automatic      Local System
Office Source Engine      Saves installation files used for updates and repairs and is required for the downloading of Setup updates and Watson error reports.            Manual      Local System
Performance Logs and Alerts      Collects performance data from local or remote computers based on preconfigured schedule parameters, then writes the data to a log or triggers an alert. If this service is stopped, performance information will not be collected. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Network Service
Plug and Play      Enables a computer to recognize and adapt to hardware changes with little or no user input. Stopping or disabling this service will result in system instability.      Started      Automatic      Local System
Pml Driver HPZ12            Started      Automatic      Local Service
Portable Media Serial Number Service      Retrieves the serial number of any portable media player connected to this computer. If this service is stopped, protected content might not be down loaded to the device.            Manual      Local System
Print Spooler      Loads files to memory for later printing.      Started      Automatic      Local System
Protected Storage      Provides protected storage for sensitive data, such as private keys, to prevent access by unauthorized services, processes, or users.      Started      Automatic      Local System
QoS RSVP      Provides network signaling and local traffic control setup functionality for QoS-aware programs and control applets.            Manual      Local System
Remote Access Auto Connection Manager      Creates a connection to a remote network whenever a program references a remote DNS or NetBIOS name or address.            Manual      Local System
Remote Access Connection Manager      Creates a network connection.      Started      Manual      Local System
Remote Desktop Help Session Manager      Manages and controls Remote Assistance. If this service is stopped, Remote Assistance will be unavailable. Before stopping this service, see the Dependencies tab of the Properties dialog box.            Manual      Local System
Remote Procedure Call (RPC)      Provides the endpoint mapper and other miscellaneous RPC services.      Started      Automatic      Network Service
Remote Procedure Call (RPC) Locator      Manages the RPC name service database.      Started      Automatic      Network Service
Remote Registry      Enables remote users to modify registry settings on this computer. If this service is stopped, the registry can be modified only by users on this computer. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Local Service
Removable Storage                  Manual      Local System
Routing and Remote Access      Offers routing services to businesses in local area and wide area network environments.            Disabled      Local System
SeaPort      Enables the detection, download and installation of up-to-date configuration files for Microsoft Search Enhancement applications. Also provides server communication for the customer experience improvement program. If this service is disabled, search enhancement features such as search history may not work correctly.      Started      Automatic      Local System
Secondary Logon      Enables starting processes under alternate credentials. If this service is stopped, this type of logon access will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Local System
Security Accounts Manager      Stores security information for local user accounts.      Started      Automatic      Local System
Security Center      Monitors system security settings and configurations.      Started      Automatic      Local System
Server      Supports file, print, and named-pipe sharing over the network for this computer. If this service is stopped, these functions will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Local System
Shell Hardware Detection      Provides notifications for AutoPlay hardware events.      Started      Automatic      Local System
Smart Card      Manages access to smart cards read by this computer. If this service is stopped, this computer will be unable to read smart cards. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Local Service
SSDP Discovery Service      Enables discovery of UPnP devices on your home network.      Started      Manual      Local Service
stllssvr                  Manual      Local System
System Event Notification      Tracks system events such as Windows logon, network, and power events.  Notifies COM+ Event System subscribers of these events.      Started      Automatic      Local System
System Restore Service      Performs system restore functions. To stop service, turn off System Restore from the System Restore tab in My Computer->Properties      Started      Automatic      Local System
Task Scheduler      Enables a user to configure and schedule automated tasks on this computer. If this service is stopped, these tasks will not be run at their scheduled times. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Local System
TCP/IP NetBIOS Helper      Enables support for NetBIOS over TCP/IP (NetBT) service and NetBIOS name resolution.      Started      Automatic      Local Service
Telephony      Provides Telephony API (TAPI) support for programs that control telephony devices and IP based voice connections on the local computer and, through the LAN, on servers that are also running the service.      Started      Manual      Local System
Telnet      Enables a remote user to log on to this computer and run programs, and supports various TCP/IP Telnet clients, including UNIX-based and Windows-based computers. If this service is stopped, remote user access to programs might be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.            Disabled      Local System
Terminal Services      Allows multiple users to be connected interactively to a machine as well as the display of desktops and applications to remote computers. The underpinning of Remote Desktop (including RD for Administrators), Fast User Switching, Remote Assistance, and Terminal Server.      Started      Automatic      Local System
Themes      Provides user experience theme management.      Started      Automatic      Local System
Uninterruptible Power Supply      Manages an uninterruptible power supply (UPS) connected to the computer.            Manual      Local Service
Universal Plug and Play Device Host      Provides support to host Universal Plug and Play devices.            Manual      Local Service
Volume Shadow Copy      Manages and implements Volume Shadow Copies used for backup and other purposes. If this service is stopped, shadow copies will be unavailable for backup and the backup may fail. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Local System
WebClient      Enables Windows-based programs to create, access, and modify Internet-based files. If this service is stopped, these functions will not be available. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Local Service
Windows Audio      Manages audio devices for Windows-based programs. If this service is stopped, audio devices and effects will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Local System
Windows CardSpace      Securely enables the creation, management, and disclosure of digital identities.            Manual      Local System
Windows Driver Foundation - User-mode Driver Framework      Manages user-mode driver host processes            Manual      Local System
Windows Firewall/Internet Connection Sharing (ICS)      Provides network address translation, addressing, name resolution and/or intrusion prevention services for a home or small office network.      Started      Automatic      Local System
Windows Image Acquisition (WIA)      Provides image acquisition services for scanners and cameras.            Manual      Local System
Windows Installer      Adds, modifies, and removes applications provided as a Windows Installer (*.msi) package. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Local System
Windows Management Instrumentation      Provides a common interface and object model to access management information about operating system, devices, applications and services. If this service is stopped, most Windows-based software will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Local System
Windows Management Instrumentation Driver Extensions      Provides systems management information to and from drivers.            Manual      Local System
Windows Media Player Network Sharing Service      Shares Windows Media Player libraries to other networked players and media devices using Universal Plug and Play            Manual      Network Service
Windows Presentation Foundation Font Cache 3.0.0.0      Optimizes performance of Windows Presentation Foundation (WPF) applications by caching commonly used font data. WPF applications will start this service if it is not already running. It can be disabled, though doing so will degrade the performance of WPF applications.            Manual      Local Service
Windows Time      Maintains date and time synchronization on all clients and servers in the network. If this service is stopped, date and time synchronization will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.
      Started      Automatic      Local System
Wired AutoConfig      This service performs IEEE 802.1X authentication on Ethernet interfaces            Manual      Local System
Wireless Zero Configuration      Provides automatic configuration for the 802.11 adapters      Started      Automatic      Local System
WMI Performance Adapter      Provides performance library information from WMI HiPerf providers.            Manual      Local System
Workstation      Creates and maintains client network connections to remote servers. If this service is stopped, these connections will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Local System
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jsarinanaI.T. ManagerAuthor Commented:
abelenkiy
thanks, I already tried changing the advance setting
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jsarinanaI.T. ManagerAuthor Commented:
abelenkiy,
Thanks but it's a Windows XP computer
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arnoldCommented:
http://www.itworld.com/windows-remote-desktop-wmic-nlswindows-080212



wmic /node:"computername" /user: "domainname\username" /password:"password"
rdtoggle where servername="computername" call SetAllowTSConnections 1

Open in new window

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bitMASTERSCommented:
Sounds like one of two things to me.

1) check the DNS server on the SBS 2003.  Make sure there are no duplicates for the ip address or the workstaion name.  Delete any dupicates or bad entries if found.  restart DNS and do ipconfig /flushdns on the workstations.

2) Could be a video driver issue on the host computer.  Check this thread that discusses a registry edit.  If that doesn't work try a newer or older video driver. http://forums.nvidia.com/index.php?showtopic=67147&st=80
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halejr1Commented:
Jsarinana,

I want to make a few suggestions.   simple ones that I recommend you "TRY" and then report your finding back here.

First tell me-

is this client member of SBS domain?
if client is member, was it joined with connectcomputer wizard?
is the client getting dhcp from same source as other machines or statically configured?
is the client at least visible in RWW?





from a workstation on the same network please test the following:

Start>Run>mstsc

in RDP input workstations ip address
see if you can connect  - yes? no?

if you cannot connect from same local network machine

login to host you cannot connect from and right click my computer > properties
on the remote tab make sure remote adminstration is enabled
also see if specific users are allowed to connect remotely or if everyone is.  Make sure everyone is.

now -

turn off /disable all firewalls

now test? success ?  Fail ?

give this a try and let me know what you find before we get into next steps.
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jsarinanaI.T. ManagerAuthor Commented:
bitMASTERSDate thanks,
I did find a bad dns in forward and deleted, are you instucting to restart DNS on the sever?
I will go do a ipconfig /flushdns on the workstation.
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bitMASTERSCommented:
Yes, restart DNS service.
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jsarinanaI.T. ManagerAuthor Commented:
That won't effect any users right?
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bitMASTERSCommented:
No, it won't.  Did you also check the reverse dns?  Make sure the entry for the workstation name has the correct ip address.
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arnoldCommented:
There is no need to restart DNS, runnin ipconfig /flushdns should clear the entry from your system.
The deletion of the record you did, would address the issue on the host the next time they check for the information about this record.

The stopping/starting restarting of the DNS service, will impact the users slightly if there are no other DNS servers defined. I.e. for the 30 seconds it takes for DNS to stop and start, new lookups will not be answered.
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bitMASTERSCommented:
Chances of someone querying a new entry (recent queries are cached on the workstation) in the time it takes the DNS service to restart (<30 secs)  is slim.  You can try it without restarting.  I'd restart it personally.
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jsarinanaI.T. ManagerAuthor Commented:
BitMasters,
Thanks, yes I understand the restarting of DNS service. It should not effect anyone unless they are in the process of logging in. The only reason I asked about it is because of the strange douplicate, this has never happen to me before.

All is well now...
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jsarinanaI.T. ManagerAuthor Commented:
Thanks everyone,
I did look at my DNS at the very first but did not catch it, thanks again BitMaster
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