event ID: 2019 "The server was unable to allocate from the system nonpaged pool because the pool was empty


We have recently been having issues with our server 2003, I have noticed some errors in the event viewer " event ID: 2019 "The server was unable to allocate from the system nonpaged pool because the pool was empty"

The server also hangs and crashes and stops all network access to the server, The only way to resolve it, is by rebooting the server,

I have already tweeks the registry to allow aggresive memory allocation, done all windows updates.

from the research it looks like it could be either vertias backup, memory leaks, and page files.

I can't change the page files as we have no disk space to do so , but im hoping to move some data and roles of the server on to another one to free up some space then i can amend the page file.

Does anyone know , what to update or check on the veritas.

Memory leak issues, I ran poolmon.exe over 2 days and have attached the results but im not sure what im looking for.

I would be grateful for some help as this is causing major issues for the company.


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Shreedhar EtteCommented:

Attached poolmon log is captured after the server reboot, as the non paged pool usage is normal.

You need to capture is during the event id 2019 occrring.

Which Anti-Virus installed on the server? As this issue majorly caused by them.

MARKWILKYAuthor Commented:

we use AVG ,

Shreedhar EtteCommented:

Request you get in touch with AVG Support for update for product or some specific settings.

Refer this: http://forums.avg.com/in-en/avg-free-forum.tpl-crp?sec=thread&act=show&id=48391

I hope this helps,
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MARKWILKYAuthor Commented:

please find attached a rcent poolmon export, please can you have alook and give me some pointers

I will look into the AV
Shreedhar EtteCommented:

I have gone through the poolmon export and tag in question is pool tag AvgU, which has been utilizing around 63MB of Non paged pool memory.

I suspect you are using AVG Network Edition on the server, Which has been give a lot of performance issue recently.

If it is AVG Network Edition then Open the AVG User Interface > Go to Tool> Settings> Cached Server > Uncheck the option of Cache.

Aslo make the registry changes as per the article http://support.microsoft.com/default.aspx?scid=kb;EN-US;312362 for better management of the memory.

If you applied /3GB and USERVA=3030 switch on the server and the Role of the server is Domain Controller, Global Catalog server or SBS. Please remove that switch from the boot.ini, as it is not a recommended configuration.

Also get in touch with the AVG support for any update.

Hope this helps,

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Windows Server 2003

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