Windows 7 and Chat Rooms

Experts,

When I try to enter any chat room, my browser shuts down since I migrated to Windows 7.  Do I have to install something Java-related?
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NigelRocksAsked:
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NigelRocksAuthor Commented:
The chat rooms I usually go to show a message that says my browser needs to be "Java compatible".  How do I change this in IE8?
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Aj8787Commented:
Goto Tools==> internet options==> Programs==> manage addons==> check if java plug in is there and enabled...if not downlod n install i guess
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JohnBusiness Consultant (Owner)Commented:
You probably need to add Java to your computer. Go to http://java.sun.com and install Java for Windows 7. Right now I would use 32-bit IE and 32-bit Java. Not everything is ready for 64-bit Java. I have 32-bit Java installed on my Windows 7 Pro 64-bit machine and it works well. ... Thinkpads_User
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NigelRocksAuthor Commented:
I've downloaded Java, but the main chatroom I go to still says my browser is "not Java enabled."
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JohnBusiness Consultant (Owner)Commented:
When you download and install Sun Java in Windows 7 (I assumed you did an install, but check Control Panel -> Programs and Features to be sure it is installed), it will automatically go into Add-ins and enable itself (but you can check that as well).

Are you using 64-bit Windows? and if so, are you using the 32-bit version of IE or other browser.

Are you using IE? or are you using a different browser. If different, check its setting for Java. I think Sun Java works with multiple browsers but you need to check your specific browser.

So: check that Java is installed (Programs and Features); check which bit version of Windows 7 you are using; check that whatever browser you are using is 32-bit and has Java enabled in its setttings.

If after all that, no joy, then check the specifics of the chatroom. If they are not compatible with up-to-date software, they would not be the first ones.  ... Thinkpads_User
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NigelRocksAuthor Commented:
I'm using IE8 and Java is shown as installed and enabled in that browser.
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JohnBusiness Consultant (Owner)Commented:
So then it is probably a chatroom problem. Somewhere on the Sun site, there is a Java tester, but my guess is that the Sun Java test will succeed.  Go here:  http://java.com/en/download/help/testvm.xml to check. Make sure when you run it, it shows X86 architecture at the bottom of the test window.

Then you will have to deal with the chatroom. ... Thinkpads_User
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Aj8787Commented:
Uninstalling Java or at least this version apparently doesn't remove everything and you can't just do a standard search to
find all the files you need to remove. I even used a registry cleaner and that didn't work nor did installing a previous
version of Java and upgrading. Here's what I did.

Search the registry by typing "regedit" in the search line in the Start Menu.

Once there look for "HKEY_LOCAL_MACHINE" under Computer then click
the "SOFTWARE" Sub Directory and look for "Javasoft". When you have gotten there go through each sub folder and
look for any registry entries that say Java 1.0.6_14 or any entries that have 6 14 (If this is your version, if not then look for
whatever version you want to get rid of.) Also look for jar 6 14, jav or other entries pertaining to your version of Java. This means
every sub directory under "Javasoft". To make it easier I have listed all the files I had to remove below. After you have done
this you should be able to reinstall Java with no further problems. I didn't need to restart my computer until after I reinstalled,
but this may be an option if you have any problems.

Here is the list of the entries you need to delete from REGEDIT. I have listed the folders and then the Registry entries to remove after.
I am going by my installation which is how it SHOULD be in most cases. NOTE - You should make sure to try uninstall first!

*Delete what I tell you below if it wasn't deleted by uninstall. Ignore the message that says "Deleting may cause your system
to become unstable." and remove anyway. You'll be fine.

1. Go to REGEDIT in the start menu search line and click on it in the window above.

2. look for HKEY_LOCAL_MACHINE and open.

3. Go to the SOFTWARE sub folder and open.

3. Find the JavaSoft sub folder in SOFTWARE and open.

4. You will see a list of Javasoft sub folders like this . . . .

 - Java Plug-in
         
           - 1.6.0_14  <------ (DELETE THIS FOLDER)


 - Java Runtime Enviroment
       
            - 1.6.0_14  <------ (DELETE THIS FOLDER)
 
- Java Update         <------ (DELETE THIS FOLDER)
 
- Java Web Start

             -1.6.0_14  <------ (DELETE THIS FOLDER)
 
- Prefs

You pretty much need to remove all instances of anything that has to do with Java 6.
 
I suppose you could remove the entire JavaSoft Folder (This may be necessary.), I didn't because I have another
version of Java installed as well as the latest. It's up to you. However there shouldn't be any problem and it's a lot quicker.

I downloaded "jre-6u14-windows-i586-s.exe" (which is 15.6MB, No problem if you have a high speed connection) from the
Sun Microsystems Java Website ( http://www.java.com/ ) and installed via my hard drive, but you can also install straight
from the site using this file "jxpinstall.exe" The site will give you this option.

I hope this works out for anyone who has had this problem, it should.
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B HCommented:
it might be as simple as clicking the 'compatibility mode' button at the right edge of the address bar... that site probably doesn't work right with IE8

or use firefox instead, it's much safer too.
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JohnBusiness Consultant (Owner)Commented:
Changing Java was fraught with problems in older versions and systems, but since Windows 7 has been introduced, Sun Java have been much improved in this respect. I have not had to do the above in Windows 7 to get Java to work, and the recent upgrades have been flawless.

@NigelRocks - please let us know what the Java test shows (my prior post). ... Thinkpads_User
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NigelRocksAuthor Commented:
When I go to that page (or any other), I'm told that add-ons are disabled.  However, when I go to the list of add-ons, they are all enabled.
 
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JohnBusiness Consultant (Owner)Commented:
So when you go to http://java.com/en/download/help/testvm.xml , it says the add-ons are disabled?

Are you in IE 7 Compatability mode (per bryon4403…) ?

And maybe your Java install went awry. So then try uninstalling it using the removal tool available from Sun or by following the post by Aj8787

... Thinkpads_User
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JohnBusiness Consultant (Owner)Commented:
Also, what happens when you go here:

http://www.confickerworkinggroup.org/infection_test/cfeyechart.html

Thanks, .... Thinkpads_User

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NigelRocksAuthor Commented:
When I go to the above link, I get a bunch of clip-art pictures; the devil, etc.
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JohnBusiness Consultant (Owner)Commented:
If you get all six squares on the conficker link, that is good.

I still do not have a clear answer to my question about the specific Sun Java test link I posted above.

I think you are telling me it failed (which means Java is not really installed). ... Thinkpads_User
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NigelRocksAuthor Commented:
I've gone to the test link, but I see no buttons or anything else on the page that tells it to test for Java.  Not everything is rendering on the page because it thinks some of my add-ons are disabled when they're not.  I'll run the test if I can get by the rendering issue.
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JohnBusiness Consultant (Owner)Commented:
There is no button or anything like that. It just loads the page and shows the Java version. Your results say that Java is not installed.

Let's summarize a bit:

Windows 7 - Are you using 32-bit or 64-bit Windows?  
Browser is IE8 - Are you using IE8 32-bit or IE8 64-bt (Help About)?
Browser compatability - Are you using compatability mode (Tools -> Compatability settings)?
Java Installation - Does Java show up in Control Panel -> Programs and Features?

Please answer all four questions above.

Now Tools -> Manage Add-ons says Java is enabled, but tests say it is disabled.

Final test: Try disabling your Windows Firewall for a test. If it was blocking, it should have said so, but let's try.

Finally, if none of the above works, the Windows 7 installation may be somehow corrupted or you may have added some software that is not Windows 7 compliant.
... Thinkpads_User
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NigelRocksAuthor Commented:
I fixed it by going into Tools/Options/Advanced in IE8 and enabling everything that has to do with Java.
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JohnBusiness Consultant (Owner)Commented:
Thank you, and I am glad you got it sorted out. ... Thinkpads_User
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