Excel 2007 Windows 7 crashes
Here are my problems with Excel 2007 SP2 on Windows 7 with all updates:
1. Sometimes you go to save and Excel just closes
2. Try to open Excel and I see the Excel splash window but Excel never opens
A reboot is required to fix both problems. This happens a lot and is driving me nuts!
What I've tried:
1. Remove virus software (was ZoneAlarm Internet Security)
2. Turn off Windows Defender
3. Repair Office install
4. Uninstall/Reinstall Office
5. Microsoft Office Diag Program - tells me every time all is perfect
6. Disabled all Excel add-in's
Also get this event id 1000 / Application Error:
Faulting application name: EXCEL.EXE, version: 12.0.6524.5003, time stamp: 0x4b4fba46
Faulting module name: EXCEL.EXE, version: 12.0.6524.5003, time stamp: 0x4b4fba46
Exception code: 0xc0000005
Fault offset: 0x00479f9c
Faulting process id: 0x106c
Faulting application start time: 0x01cad2a98b449e48
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE
Report Id: 46ecd9cf-3eaa-11df-bc12-00
Regards,
Torrey
1. Sometimes you go to save and Excel just closes
2. Try to open Excel and I see the Excel splash window but Excel never opens
A reboot is required to fix both problems. This happens a lot and is driving me nuts!
What I've tried:
1. Remove virus software (was ZoneAlarm Internet Security)
2. Turn off Windows Defender
3. Repair Office install
4. Uninstall/Reinstall Office
5. Microsoft Office Diag Program - tells me every time all is perfect
6. Disabled all Excel add-in's
Also get this event id 1000 / Application Error:
Faulting application name: EXCEL.EXE, version: 12.0.6524.5003, time stamp: 0x4b4fba46
Faulting module name: EXCEL.EXE, version: 12.0.6524.5003, time stamp: 0x4b4fba46
Exception code: 0xc0000005
Fault offset: 0x00479f9c
Faulting process id: 0x106c
Faulting application start time: 0x01cad2a98b449e48
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE
Report Id: 46ecd9cf-3eaa-11df-bc12-00
Regards,
Torrey
ASKER CERTIFIED SOLUTION
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excel was recently updated in windows update patch the 10 march 2010
i removed that update, it made it crash
the update number is:
KB978382
i had to remove it at my job, many kind of crashes happened after that update...
ref.:
http://en.allexperts.com/q/Excel-1059/2010/3/Excel-2007-Sharing-Problem-1.htm
if it were up to me, we would not update stuff that is working fine...
i removed that update, it made it crash
the update number is:
KB978382
i had to remove it at my job, many kind of crashes happened after that update...
ref.:
http://en.allexperts.com/q/Excel-1059/2010/3/Excel-2007-Sharing-Problem-1.htm
if it were up to me, we would not update stuff that is working fine...
ASKER
centerv, I never had multiple instances of Exel 2007 under processes when Excel is crashing. I install the Hotfix KB980210 from the links you provided and it will be a few days before I know if the problem is resolved.
If not resolved, I'll be trying wildboy85 suggestion of uninstalling KB978382.
Regards,
Torrey
If not resolved, I'll be trying wildboy85 suggestion of uninstalling KB978382.
Regards,
Torrey
ASKER
Microsoft HotFix KB980210 from provided link worked. 4 days an not one Excel crash. I used to have anywhere from 1 to 25 per day.
Regards,
Torrey
Regards,
Torrey
Thanks for the feedback.
Cheers
Cheers
under processes. Kill them and try again. It could be a win7 problem.