Excel 2007 Windows 7 crashes

Here are my problems with Excel 2007 SP2 on Windows 7 with all updates:

1.  Sometimes you go to save and Excel just closes
2.  Try to open Excel and I see the Excel splash window but Excel never opens

A reboot is required to fix both problems.  This happens a lot and is driving me nuts!

What I've tried:

1. Remove virus software (was ZoneAlarm Internet Security)
2. Turn off Windows Defender
3. Repair Office install
4. Uninstall/Reinstall Office
5. Microsoft Office Diag Program - tells me every time all is perfect
6. Disabled all Excel add-in's

Also get this event id 1000 / Application Error:

Faulting application name: EXCEL.EXE, version: 12.0.6524.5003, time stamp: 0x4b4fba46
Faulting module name: EXCEL.EXE, version: 12.0.6524.5003, time stamp: 0x4b4fba46
Exception code: 0xc0000005
Fault offset: 0x00479f9c
Faulting process id: 0x106c
Faulting application start time: 0x01cad2a98b449e48
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE
Report Id: 46ecd9cf-3eaa-11df-bc12-002318376056


Regards,
Torrey
LVL 2
Torrey BatesPreidentAsked:
Who is Participating?
 
centervCommented:
When you have the problem, open task manager and see if you have multiple instances of exel
under processes.  Kill them and try again.  It could be a win7 problem.
0
 
Serge FournierAnalyst ProgrammerCommented:
excel was recently updated in windows update patch the 10 march 2010
i removed that update, it made it crash

the update number is:
KB978382

i had to remove it at my job, many kind of crashes happened after that update...

ref.:
http://en.allexperts.com/q/Excel-1059/2010/3/Excel-2007-Sharing-Problem-1.htm

if it were up to me, we would not update stuff that is working fine...
0
Upgrade your Question Security!

Your question, your audience. Choose who sees your identity—and your question—with question security.

 
Torrey BatesPreidentAuthor Commented:
centerv, I never had multiple instances of Exel 2007 under processes when Excel is crashing.  I install the Hotfix KB980210 from the links you provided and it will be a few days before I know if the problem is resolved.

If not resolved, I'll be trying wildboy85 suggestion of uninstalling KB978382.

Regards,
Torrey

0
 
Torrey BatesPreidentAuthor Commented:
Microsoft HotFix KB980210 from provided link worked.  4 days an not one Excel crash.  I used to have anywhere from 1 to 25 per day.

Regards,
Torrey
0
 
centervCommented:
Thanks for the feedback.
Cheers
0
All Courses

From novice to tech pro — start learning today.