Here's my problem : Just finished assembling a new PC based on a Tyan S-2915E mobo, twin
Socket 1207 Quad Core 2382 Opterons, 8 GB DDR2-800 SDRAM, Sapphire Toxic HD4870 Gfx
board, Xion XON-800R14N 800 watts SLI/Crossfire certified PSU, Adaptec 29320 U320 SCSI
board plus two Quantum/Maxtor Atlas 15K2 147 GB U320 SCSI hard drives. The OS is MS
Windows XP x64 Pro SP2.
The system seems at first to work absolutely fine, super stable, no errors in event viewers.
The Sapphire HD4870 Toxic gfx board seems also OK and was in perfect working order when
pulled from my previous system a few hours before ( very similar dual opteron Socket 940
Tyan S2895 motherboard ).
The system has the latest ATi AMD ( 10.3 ) Catalyst drivers, all the drivers in the system
are the latest available, everything looks good in device manager ( except for a resource
conflict between one of the 5 instances of "motherboard resources" in "system devices"
and one of the two instances of "NVIDIA nForce System Management". ) Now, one has to
know that there is this issue since there are no yellow exclamation marks on these devices
and they are reported as working properly. I had the same problem on my previous Tyan
S2985 Thunder K8WE mb, no yellow exclamation marks and Tyan Tech Support told me it
was ok, not an issue and that the same thing happened on the S2915-E. Since I had no
major issue with the previous system I suppose they were/are right.
Now to the problem I am having : Although I can play hi-def 1080p videos in quicktime pro,
although I can do the same with Windows Media Player, Power DVD 9 Ultra build 2528 will
not play DVDs or Blu-Rays no matter what. When I try to play a DVD, it hangs then exits
after 15 to 20 seconds with or without an error message which points to the faulting module
d3d9.dll at always the same offset 0x00114911. When I try to view a Blu Ray, it begins loading
the disc and when the progress bar is at roughly 9 %, it exits with or without error message.
Then, in ATI's Catalyst Control Center, if I go in the Video section and I select the "Presets" or
"Basic Color" or "Advanced Color" or "Basic Quality" property sheets, I get a seemingly related
error : MMACEPrev.exe crashes ( it's the windowed preview ) and the faulting module is also
d3d9.dll and it happens at the same offset 0x00114911.
If I open the "Theater Mode" or "All Settings" sections below, I got another CCC related app to
crash ( MMLoadDrv.exe, this time the faulting module is ntdll.dll and the offset is 0x0002149b )
I have opened support tickets with both Tyan and AMD. Tyan tells me they tested Radeons 4870
boards without problems. AMD has offered various solutions like uninstalling/reinstalling the
drivers or uninstall the drivers ( thorough uninstall with the help of driver cleaner ), uninstall
Visual C+ libraries/assemblies ( both 2005 and 2008, x86 and x64 flavours ) and reinstall
everything one step at a time and rebooting between each sequence and it did not help.
On my side, I have gone even further, uninstalled my firewall ( Outpost Security Suite ),
uninstall all of .NET framework, clean up, reinstall etc... it does not work. I get always the
same errors in Catalyst Control Center and I stil can not play DVDs or Blu Rays. I am totally
stuck and I do not know what else I could try so I decided to ask the experts here ;-) before
I throw the computer thru the window.
If you have any suggestions, they are of course welcome ;--))