Canon Pixma MP610 All in One Printer issue.

1 of my users has an all in one Canon Pixma MP610 and has problems with the copier. To get a half decent copy he has to bump it up to 4. What do you experts think? When set on 1 it looks blurry. It looks as if something maybe on the light or on inside of the glass. It almost looks like there is a film over top of the text on the paper. I knew if I came here I would get the right answer! Thank you experts and keep on helping people because you guys (and girls) are AWESOME!!!!
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is it an off-line copy?
and i suppose the scanner glass and hardware ARE clean ?
RobotNixonAuthor Commented:
Yes they are clean. And yes I believe it is an off-line copy. It seems the problem is coming from under the glass. Thank you for the response also.
the only thing i can suggest is to try to open it, and clean it.
it maybe a dying lamp also

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RobotNixonAuthor Commented:
Yeah I was thinking the same but was unsure if I opened it, could more dirt get in than I am getting out. I also told him that it could be a lamp. Thank you very much nobus.
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