Adobe Reader crashing constantly

The following error appears in a user's Event Viewer when trying to open Adobe Reader:

Event Type:      Error
Event Source:   Application Error
Event Category:            (100)
Event ID:          1000
Date:                4/5/2010
Time:                9:44:41 AM

User:                N/A
Computer:        <pcname>
Faulting application AcroRd32.exe, version, faulting module AdobeUpdater.dll, version, fault address 0x000193b7.

For more information, see Help and Support Center at

0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 41 63 72   ure  Acr
0018: 6f 52 64 33 32 2e 65 78   oRd32.ex
0020: 65 20 39 2e 33 2e 30 2e   e 9.3.0.
0028: 31 34 38 20 69 6e 20 41   148 in A
0030: 64 6f 62 65 55 70 64 61   dobeUpda
0038: 74 65 72 2e 64 6c 6c 20   ter.dll
0040: 36 2e 32 2e 30 2e 31 34
0048: 37 34 20 61 74 20 6f 66   74 at of
0050: 66 73 65 74 20 30 30 30   fset 000
0058: 31 39 33 62 37            193b7  

It is happening to two different users and after uninstalling and reinstalling Adobe multiple times, it is still happening consistently. Just not sure where to go from here. Thanks
Who is Participating?

[Webinar] Streamline your web hosting managementRegister Today

Silver ShroudConnect With a Mentor Commented:
I removed Adobe Reader from all 40 of our computers several years ago.
I found it to be a slow, bloated, resource hog that takes forever to load.

We found that the free, very tiny PDF reader from Foxit did everything that we needed from a PDF reader.

It also loads many times faster than Reader so it's no hassle to shut it down when you are finished rather than keep it running like a lot of Reader users do.

I ran into the same problem with that version. Here's what I did to fix it:

1. Uninstall Adobe from add/remove programs
2. Go to the c:\program files\ & delete the Adobe folder
3. I then searched the registry for ANYTHING Adobe & deleted it.
4. Reboot & then re-install it & it should work.
9.3.0 is not the latest version (9.3.1.x is newer).

Have you confirmed whether the faulting dll is removed by the uninstall process? Updater may be a common module that is still there, so the problem remains through the uninstall, whatever the cause.

You could try copying from a known working system, but I would be inclined to first look at the programs on the two faulting systems and see if there is any similarity between the faulting machines that is NOT on the working machines.
Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.


First make sure your users have full access rights to the following folders:
Program Files\Adobe\
Program Files\Common Files\Adobe\
Program Files\Internet Explorer\PLUGINS\
Users folder or Documents and Settings\[User Name]\Application Data\Adobe\
Users folder or Documents and Settings\All Users\Application Data\Adobe\#

Then ensure your firewall or Internet Security software is temporarily disabled. Then start Adobe Reader. Go to Help>Check for Updates. let it run through the update then click preferences on the following dialog and untick the " Automatically check for updates" box.

Re-enable your FW and IS.

Adobe has the habit of starting the updater which hangs the app if FW or IS stop access. If that is the case you may opt to add Adobe Updater to the Exclusions.


similar thread found on
agruber85Author Commented:
Thanks a bunch for all the responses guys!
I am going to take an hour or two and try these out to see if I can't solve the issue. I will keep you posted
Iain MacMillanIT ManagerCommented:
i can concur with StoneG -- especially on Win 7, Foxit PDF Reader is faster and about a quarter of the size of Adobe.  Only systems i have to watch on is the half dozen of our admin staff that have the full Adobe Acrobat -- the patches are never ending.

Current version is Foxit Reader
All Courses

From novice to tech pro — start learning today.