MS Outlook e-mails not showing ANY text in body of e-mail, but can see subject line

There is a user here that can't see text in the body of his e-mails.  I have sent him 4 test e-mails with just the words "test01" in the subject line and in the body of the e-mail but he can only see the subject line.  

I've looked around on google and some people have claimed that messing around with Firefox updates/setting fixed the issue but not for me, yet.

The user has Outlook 2003 and is connecting to Exchange to get his e-mails.  OS is Windows XP, antivirus is Symantec AV v10
jgrimes2Asked:
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abelenkiyCommented:
Disable word as the default editor in outlook settings to see if the issue goes away.
Or if its disabled, enable it.
Could be a word issue.
Also could be a color setting. make sure the incoming text has not been set to white on a white background, once more in settings.
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jgrimes2Author Commented:
I think I just tried to delete this question the same time that you posted.  I ended up solving this issue myself but I will assign points because I have seen your suggestion work in past cases but I did try this earlier and it didn't work for this particular case.

What I did was update firefox to the latest verison and disable all add-ons.  It seems like maybe this is an issue with Firefox and Outlook?  I performed those actions to Firefox and didn't see any results but once I rebooted the issue was resolved.
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MailrootCommented:
Is there any Recent Troubleshoot history on the Exchange Server, if yes it looks like a Offline Defrag has been performed and ISINTEG is due.
If no such history, try moving these Mailboxes across the Stores this will help

-Ethan
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abelenkiyCommented:
Setting IE as the default browser may have fixed the issue as well.
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