External USB Mouse Does Not Work!

I have a Dell Latitude D810 laptop that I just "rebuilt" with an OEM Dell CD with XP-SP3.  (Originally had SP2.)  I cannot get an external USB [wired] mouse to work.  I have tried several; it's NOT the mice!  External [wired] USB k/b works fine.  I've tried it on the port replicator and the laptop itself.  When I plug the mouse in, the PC recognizes it, and the optical light on the mouse comes on.  However, the Hardware Install Wizard runs.  I can't find a driver!  I've tried using the Dell OEM CD - nothing.  I've even tried dowloading a "generic" mouse driver - nothing.  I have MS Office and several other programs loaded - I don't want to have to take the time to "rebuild" again - that's my last resort.  HELP!!!  Thanks!
bds1959Asked:
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JParker505Commented:
Open device manager and uninstall anything under Mice and other pointing devices

Right click and scan for hardware changes and see if it will install
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coalmanskiCommented:
The mouse should run fine with a generic Win mouse driver.  What brand of mouse is it?
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nobusCommented:
does the  the Hardware Install Wizard ask for a specific file?
then search the cd, or disk drive for it
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nobusCommented:
some other things to try :
-in device manager>view tab, click "show hidden devices" and delete all usb entries and hidden devices,  reboot and test
-then you can download the latest drivers for the chipset, and reinstall it to update the USB root hubs
-start>run>diskmgmt.msc      check if the usb devices show up in disk management, then run :   start>run>services.msc
In the listing look for removable storage service.
If it is set to Auto, and not started, then start it : click the Start link in the top left...
-In c:\windows\inf, look for usbstor.inf    -  If it is not there, you can copy it from another PC..When you find it, right click it and select Install
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bds1959Author Commented:
Thank you for the suggestions - I'm going to TRY to get to some more trouble-shooting on Wednesday - I'll update then.  
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bds1959Author Commented:
Tried the suggestions - BIOS is at the latest level, and also Chipsets - no luck - when the Wizard runs, it looks for HID-compliant mouse - doesn't find any software - tried a Dell mouse and a Logitech - both work fine on other PC's - In Device Manager, shows as Unknown Device - Code 28 - Drivers for device not installed - any other suggestions???
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nobusCommented:
to me it looks like you are missing drivers from the install.
did you build the cd?  or try pointing the mouse for it's driver to the cd
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coalmanskiCommented:
It is interesting that XP identifies the mouse as as just a HID (Human Interface Device) as opposed to it identifying it as a mouse of type ???  As the 810 is an older computer, the problem may be due to insufficient power being supplied from the USB port.  Try connecting the mouse to the computer through a powered USB hub.
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bds1959Author Commented:
Ok - Now I'm COMPLETELY LOST!!!  I completely re-built the laptop - re-loaded OS and everything - STILL the EXACT SAME PROBLEM! - WHAT AM I MISSING!!!???
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bds1959Author Commented:
b.t.w. ... this was with a THIRD USB [wired] mouse now.
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Dave BaldwinFixer of ProblemsCommented:
Was the OEM CD the one made for that computer, not another or generic one?
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nobusCommented:
can you answer this :>>>  did you build the cd?  or try pointing the mouse for it's driver to the cd
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bds1959Author Commented:
The CD I used was a Dell OEM - only thing is I used an SP3 CD that came with a newer [Dell] PC  - the laptop originally came with SP2.  I already tried pointing to the CD for the driver - used the SP3, and also tried an old [again, Dell OEM] SP2 - No luck with either.  What's weird is that it "sees" the mice - pops right up, and the optical light comes on on all three - but then runs the Hardware Wizard - ???  
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bds1959Author Commented:
Update... NOW the external k/b does the same thing!  Both of them show-up in Device Manager, but both have the yellow "!" - can't find drivers... - ???
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nobusCommented:
seems your usb is burning up...anything else hooked on?  remove it !
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bds1959Author Commented:
Nothing else on USB - also, again, happens on both laptop itself and the port replicator.  If I plug a flash drive in that will work fine.
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nobusCommented:
i believe you've got an usb witch on there...does it spread via internet?  shutting off then (lol)
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bds1959Author Commented:
Any more ideas??? Anyone???  I'm tapped-out!!!
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Dave BaldwinFixer of ProblemsCommented:
The Dell web site has some comments about the USB not working through the docking station.
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nobusCommented:
after rereading your post, a Q : you installed all the drivers for your motherboard? especially chipset drivers?
find all here :  http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=LATITUDE%20D810&os=WW1&osl=en&catid=&impid=

seems your mothernoard is hosed
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nobusCommented:
above should be :  if that does not help, it seems your motherboard is hosed
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bds1959Author Commented:
Thank you all for your insights.  The problem goes on - I am assuming it's either the hard drive, or more probably, the mother board.  I am going to be "retiring" this laptop to non-critical use after completely re-building it once again.  At this point, I'm going to abandon this issue.
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