HP D2660 won't print from terminal server

Posted on 2010-04-05
Medium Priority
Last Modified: 2013-12-15
I have a HP D2660 inkjet printer that I have a remote user wanting to print to from a windows 2003 R2 terminal server. We are having issues printing. It will print a test page but won't print in many other cases. HP says the printer does not support a PCL driver so it is not compatible with terminal servers. I know I have plenty of inkjet printers that my users are currently using. Is their a way to force this to work with a known working driver on a terminal server or is their a trick to getting it to work?

The issue is that when printing from Excel, for example, the job will hang and eventually fail. You will see it in the queue on the local computer but the file being spooled with just keep getting larger and larger for some reason. It just keeps growing in size until it fails. Then the user is unable to print b/c of the jammed print queue.


Question by:JustinGSEIWI
  • 2

Expert Comment

ID: 29823261
Take a look at this site:

Look about middle way through where it shows 2 registry changes to make to allow the creation of a file to redirect one printer to a different driver.  This may already be enabled on your system or can be via Group Policy.  If you know a built-in printer driver that will print to the printer with no problems you may want to edit the file manually to force is to map the way you want.

LVL 31

Accepted Solution

Cláudio Rodrigues earned 2000 total points
ID: 29911078
Well this can be done for sure, as firemanf29 mentioned. The trick is to find an out-of-the-box driver that works with your printer. Once you have that you will need to create your own .INF file as per this article:

Assuming the driver works, this will do the trick.
Also note HP has a document showing what is compatible with TS and what is not. Link here:

Cláudio Rodrigues
Citrix CTP

Author Comment

ID: 29951921
I will start my quest to find a print driver that works. I tried loading the HP universal print driver but when I go to select it their are about fifteen options. Can I load printer drivers in bulk? If not, which printer driver do I load of the universal print to try?



Author Comment

ID: 31285950
I was not able to find a printer driver that worked with the printer. However, I was able to use the document HP has that shows compatible printers. I am ordering a new one from that list. Thanks for the help.


Featured Post

The 14th Annual Expert Award Winners

The results are in! Meet the top members of our 2017 Expert Awards. Congratulations to all who qualified!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Some time ago I faced the need to use a uniform folder structure that spanned across numerous sites of an enterprise to be used as a common repository for the Software packages of the Configuration Manager 2007 infrastructure. Because the procedu…
Welcome to my series of short tips on migrations. Whilst based on Microsoft migrations the same principles can be applied to any type of migration. My first tip is around source server preparation. No migration is an easy migration, there is a…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …
Suggested Courses
Course of the Month3 days, 19 hours left to enroll

599 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question