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Windows 7 System Freezes during Restart from Hibernation

My PC is an HP e9150t quad core machine using an Intel i7 CPU (920@2.67 GHz). I have 8 GB of RAM and am running Windows 7 Home Premium-64-Bit.

I just had a problem for the first time where my system completely froze during restart from hibernation. My screensaver was on both monitors but clicking the keyboard or moving the mouse did nothing to wake the computer. I even sang a really loud song, poorly, in hopes that would wake it up, but nothing.

After about 30 seconds, I briefly tapped  the start button on the computer but that also had no effect. I therefore performed a hard restart. I am attaching a file from the Event Viewer because I have no idea what it means. Can you please give me some idea what happened and, more importantly, how to fix it?

Thank you very much.
freeze.txt
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photoman11
Asked:
photoman11
1 Solution
 
dane2311Commented:
Not 100% sure but you may try and update the video card driver.  Also update any other  available drivers.

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=4063&lc=en&dlc=en&cc=us&lang=en&product=4003103

My guess would be that restoring from Hibernation is hanging up on reinitializing Drivers.
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TheBDPSr. Sys EngineerCommented:
I would start with the CD/DVD that came with the Motherboard or PC. Update the Chipset and Video drivers. This will probably resolve the issue. If not, please post anything that shows in the event log.
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photoman11Author Commented:
Well, this is a good one. Yesterday, I I updated both video drivers ( ATI Radeon 4650 and 4550) due to other issues with my sound card (http://www.experts-exchange.com/Hardware/Components/Video_Cards/Q_25608616.html) ... can these two issues be related?

When I went to the first link and tried to upgrade the DVD player, I got an error message-see file.

I don't know what it could possibly mean as far as doesn't meet the minimum requirements?

I feel I need a surgical consult with all the issues I've going on.
2010-04-05-184654.jpg
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Batuhan CetinCommented:
Hangs during wake up from hibernation usually caused by driver or hardware issues. Also it's sometimes related to a corrupted operating system. Try running a diganostics utility like Sandra or Fresh Diagnose.
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photoman11Author Commented:
will do, thank you very much.
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photoman11Author Commented:
I downloaded and looked at Fresh Diagnostic and there are is a huge amount of information, but I don't know what I'm looking for. Should I run the something specific and some the report of the results in or what?

I'm confused.
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photoman11Author Commented:
I am having to force my system to shut down and then reboot at least once or twice a day now due to this issue. Please let me know if there is some specific report or test that would help diagnose what the issue is, by using Fresh Diagnose.
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davidlevans13Commented:
Found a little thing about Hibernation...  http://www.computerperformance.co.uk/windows7/windows7_sleep_problem.htm#Windows_7_Hibernate_Problem

I am not sure if this is the article I read but I have heard about problems waking from Hibernation before. It seems to be a reasonably common problem for Win 7.

Googling Windows 7 hang on hibernation will produce more stuff I think

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photoman11Author Commented:
thank you David. My option was set on so per the recommendation in the link, I switched it to off. I don't know if it will require a reboot because I didn't get any come message one way or the other, but if that didn't work, you will probably see another post here for me.
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photoman11Author Commented:
David,

Is nothing simple with computers? It worked well for the first three or four times, and then since then it has frozen twice. And this includes having rebooted between the times. Is there a "next thing" and "third thing" that you would recommend trying?

Was the problem disappear if I kill the screensaver (if that's possible)?
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davidlevans13Commented:
It does seem a quandary....  I have never used Hibernation on any of my computers so have no personal experience with that mode.
I did find another posting that might have a clearer explanation of how to disable the Hibernation thing.
http://www.sevenforums.com/tutorials/819-hibernate-enable-disable.html

I have used Sleep before, but generally I just let my machine run and have the monitor set to shut off after an hour.

As for Screen savers....  I haven't used one of those for a long time as well. Many of them put a load on the  video and so I don't use them. They were initially invented for CRT monitors because they tended to burn in images that stayed static for long periods, and LCD screens don't have that problem.

I was just out for a drive and was thinking about how we try to diagnose troubles this way...  and was wondering about what other programs you have running on your machine that could cause problems, like auto starting programs etc.
My sister was having troubles with her iMac freezing from Sleep mode because of Skype which defaults to auto start.
So, perhaps you could limit those and see how that affects your operations.
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photoman11Author Commented:
David,

That is very interesting regarding screensavers. I never realized that. It least the last five hours, without a screen saver turned on, I haven't had the issue. My general modus operandi is because I'm on the computer so much of the day, when I know I'm going to be leaving, I simply turn off the monitor.

I don't have Skype so it least for that program, it cannot be the culprit. I will go over the link you sent and see if it provides any additional insights. I'll keep my fingers crossed that maybe simply turning off the screensaver will resolve the issue.

But if you want a real mystery, take a look at:
http://www.experts-exchange.com/Hardware/Components/Video_Cards/Q_25608616.html

Originally, I thought I was successfully taken care of but I'm going to need to reopen it the cause it is still causing problems.
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davidlevans13Commented:
It seems that all your problems recur from your machine going into sleep mode. This jogged my memory about why I don't use sleep mode...  it is because when I was using XP if I let the computer Sleep, when I woke it up I would have lost a bunch of functionality and I had to reboot it to get things to work. So, I gave up on that. I never really tried to figure out what was causing it. Now I just turn the computer on in the morning and Shut Down at night.

It is a good thing to shut down and start anyways, cause anybody I know who just lets computer sleep all the time and never restarts, winds up calling me to wonder what is wrong with their machine... I say  "Reboot" and like magic all problems are gone.
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photoman11Author Commented:
very good point. I'm going to make that my new ritual. Thank you.
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photoman11Author Commented:
David,

I have eliminated the hibernation and sleep options for my PC and do not use the screensaver. I just came back from not using my computer for three hours and the power button on my computer was indicating that it was in that type of-I don't know what to call it. When hibernation was functional, that is what the color of the power button would mean.

But since I removed the possibility of doing that, I'm not sure what it means. The system came back online without any problem except the soundcard issue was a problem again. When I left, the default soundcard was the HDMI port which was my preference. When I returned after the three hours, the default again showed as the Andrea pure audio while the two HDMI port's showed "not plugged in."

Does anyone have any idea how to resolve this?
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