WesternDigital WD5000G032 Drive quit working

Hello I have this WD that just quit working, I think it overheats and just sits there. I am on windows 7 and this was a NAS for me.

So I have a SATA/usb adapter, I took the drive out of hte case and hook it up via the adapter. I want to just pull the data files off of it. In disk management I see the drive, however it wont let me open any location. I dont see the drive under my computer either.

Is there something I am not doing here correctly? Or am I just screwed because I cant access the drive to back off my data?

Thanks
Sticks
sticks2uAsked:
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someone0Commented:
Does the disk manager see it as NTFS partition?  Exactly what the disk manager see it as?  Or does it have a mount point, like drive letters?  It's also possible that the NAS was running some sort of linux OS, and thus the drive was format as ext2/3 which windows would be able to see it.  If that was the case, you will need a linux liveCD and run command line such as fsck.ext3 /dev/sda1(or whtever the location is.)
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sticks2uAuthor Commented:
Here is a screen shot of my computer disk management in windows 7.

If I need this linux OS solution please can you tell me the exact links to get software and what to do once I have it. I will use my laptop for this task.


screen-shot.jpg
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someone0Commented:
There is no way to tell what's the the partition type by the look of it.  But the fragment of the partition suggest that it's most likely linux partition.  I would say try ubuntu, since it's relatively easy to use.  You can get the ubuntu here
http://www.ubuntu.com/GetUbuntu/download
it's an image file, so you have to burn the image to the CD, and not burning the data cd with the image in it.    Most cd burning software will let you do this.  Then you basically boot your computer from the CD, and you should boot into the Ubuntu linux OS.  it might see all the partition and create icon for you on the desktop, and may well be as simple as double click on the icon, and browse the  drive, then you can start copying the data off the drive.  In the worse case scenario, you will need to learn some basic linux command to see the partition type and mount them manually.
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sticks2uAuthor Commented:
I am aware of getting an image to a dvd so that is cool, and you think I can boot my laptop form the disk I make then maybe it will see this partion?

I will try this, hopefully others might chime in here if they have some input that might be heloful also. Wierd I can see the disk in windows but cant access the drive.

Will let you know...surely I am not the only one whom this is happend to and wanting to get data from disk, from a western digital HD
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sticks2uAuthor Commented:
Ok I DL Ubuntu and burnt to a cd, I then booted the os from my laptop without changing any windows files, once it loaded to desktop I then plugged in my USB that has my sata-kit harddrive connected, when I got to computer I see the disk it is called DRIVE and looks like a server bay drive icon.

when I double click on it, i get error unable to mount location. Cant mount file.
Any ideals what to do next?
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someone0Commented:
can you boot into linux and go into console terminal(dos-like box) and run "fdisk -l" w/o quote. and post it here.
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sticks2uAuthor Commented:
Please forgive me I am green to linux, yes I can boot into the OS, can you please tell me where I find this dos prompt? And then once I do I type FDISK-l  ?


Also going into disk utility i see the drive, its all raid and linux, it appears I can REVERT that to a different file system like FAT 32 or NTFS...should I leave this alone?
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sticks2uAuthor Commented:
sorry bud I found where and typed this in only F-DISK and this is what it gave me.

Usage: fdisk [-l] [-b SSZ] [-u] device
E.g.: fdisk /dev/hda  (for the first IDE disk)
  or: fdisk /dev/sdc  (for the third SCSI disk)
  or: fdisk /dev/eda  (for the first PS/2 ESDI drive)
  or: fdisk /dev/rd/c0d0  or: fdisk /dev/ida/c0d0  (for RAID devices)
  ...
ubuntu@ubuntu:~$

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noxchoGlobal Support CoordinatorCommented:
Let's try another approach. Download and install trial version of Drive Backup 10 Professional: http://www.paragon-software.com/home/db-professional/
Then run it with your HDD connected via USB or as internal via SATA interface.
Then find in vertical tabs list Volume Explorer and try to browse your HDD. Does it see the data on last big partition?
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nobusCommented:
you can also run HDDregenerator on it  - it helps often : http://www.dposoft.net/
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someone0Commented:
I wrote down "fdisk -l", that's fdisk then space then -l
Apparently, you mistype the command.
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sticks2uAuthor Commented:
Noxcho: and Nobus:

If I was to DL your programs, am I running it in windows 7 or this linux boot I am in?

Somone0: ok will try that text to type.
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sticks2uAuthor Commented:
Someone0:  fdisk -l  "that is - then the L key right?" does nothing. just brings you to a new line.If that isnt the L key then what is after the -
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nobusCommented:
HDD reg is a boot cd. (i thought that was explained on the site?)
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sticks2uAuthor Commented:
Didnt read the site just your post, its a paid product, will not try that until the freebies above fail.....thanks though.
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noxchoGlobal Support CoordinatorCommented:
The one suggested by me runs in Windows no need to use it from boot CD.
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someone0Commented:
try "sudo fdisk -l" I forgot that you weren't root.
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sticks2uAuthor Commented:
Here you go Someone0

To run a command as administrator (user "root"), use "sudo <command>".
See "man sudo_root" for details.

ubuntu@ubuntu:~$ sudo fdisk -l

Disk /dev/sda: 80.0 GB, 80026361856 bytes
255 heads, 63 sectors/track, 9729 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Disk identifier: 0x1b3f703e

   Device Boot      Start         End      Blocks   Id  System
/dev/sda1   *           1        9729    78148161    7  HPFS/NTFS

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noxchoGlobal Support CoordinatorCommented:
What about Volume Explorer?
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sticks2uAuthor Commented:
hang tite Nox...got that in my back pocket if this linux thing this guy wants me to do fails
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noxchoGlobal Support CoordinatorCommented:
Affirmative.
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sticks2uAuthor Commented:
To add to my linux post above by typing sudo fdisk -l and those results, it might be reading my HD that is in my laptop...which is 80 gig NTFS windows 7...not the drive I need help with.??
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someone0Commented:
Yes, that 80GB is your internal drive.
try
sudo fdisk -l /dev/sdb
and
sudo fdisk -l /dev/sdc

if you see any line that have a system file with ext2 or ext3 which should probably be /dev/sdb4 or /dev/sdc4
when you see that then would would want to run
sudo fsck.ext2 -py /dev/sdb4
or
sudo fsck.ext2 -py /dev/sdc4
depending on what's the result found.  This is basically like check disk in windows but for Linux ext2 file system, so you do not want to run it on your windows partition.

after that try, (make sure u change the sdb4 or sdc4 depending on the result u find earlier)
sudo mkdir /mnt/usb
sudo mount /dev/sdb4 /mnt/usb

at this point, you can browse to /mnt/usb and see if all your data is there.  use the menu "places>computer" then browse filesystem>mnt>usb

If all your data are there, then you need to move that out of the way..  You can then try either
1. put the drive back into nas and copy the data off.
2. get another external drive and mount another USB drive(w/ NTFS) if u want to use windows
3. not very recommended, mount your windows partition to the linux, and copy the data off from the USB to your windows partition.
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sticks2uAuthor Commented:
Noxcho: went and installed you software, see screen shot. It sees the drive but I dont follow your instructions or see explorer to see data?

Someone0: Did your linuz commands and the dos prompt just returned and sit there, it was like I was missing something. Right now I am on to Paragon to see if that will allow me to see the data.
hang tite

thanks
view.png
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someone0Commented:
From the look of the paragon snapshot, you could probably ignore my suggestion now.  It appear as if you partition table is messed up. it doesn't see those partition as linux ext or ntfs.
It could be one of two thing, your nas is using raid volume and put the ext in the raid volume.  Or your partition table is messed up.  But i'm not familiar w/ the paragon tool.  Let's see what Nox will say.
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sticks2uAuthor Commented:
This was a WD nas (white) cat5 data device that just one day overheated and wouldnt let you access the drive, it would boot up from a cold start and you can see the drive and grab 1 file before it got hot and locked up.

I pulled the dirve out, got a sata/usb and I am just tring to get the data files off of it. I have no ideal why something might have went bad or something is bad. I know now this OS is linux, and I know nothing about Linux.

WIll wait on NOX
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someone0Commented:
If overheating is an issue, have you try any low-tech solution?  Like having a fan blowing on the nas(looking for a air flow vent) and try to get air pass through the vent.  Then get all your data off.  You can then either replace the drive w/ greener HD (less power, less heat), or replace a NAS all together.  I'm sure your main concern is the data, not the NAS.
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sticks2uAuthor Commented:
Yeah bud I wish it was that easy, I tried to get it not to overheat, no luck.
I ruined the NAS getting out the HD
The HD is a GREEN HD...already...stinks, I wouldn't buy another WD HD NAS again, this is second bad one for me.
There USB drives are ok I think.

Also I see in paragon that it doesn't know if or what type file system the disk are, that might be bad news for me.
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noxchoGlobal Support CoordinatorCommented:
You have installed Special Edition. And there is no Volume Explorer. Can you download and install this trial one: http://www.paragon-software.com/home/db-professional/
Then you will get the vertical tabs in the middle of main window of Drive Backup.
Try to browse the biggest of the partition.
Also find and upload here two log files: C:\Program Files\Paragon Software\Drive Backup\Program
I need STUBACT.log and BioNTLog.txt files.
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sticks2uAuthor Commented:
I feel like an idiot.....ugh.

Ok will follow this to a T...and report back....
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sticks2uAuthor Commented:
This has gone from bad to worse.

Ok NOX got your software installed and I was able to see the drive and also seen the folders on the drive, so get my usb HD to back up data and I have to reboot machine windows dont see my USB drive, not sure why, but now when I have that setup and ready to go, the Paragon when I relaunch it give me a ERROR of I/O what do you want to do it has 3 options to retry, ignore, ignore all.

If I choose ignore retry, nothing!

If Ichoose ignore then software loads, but it DONT SEE THE DRIVE NOW....:(

i think this mother is toast
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noxchoGlobal Support CoordinatorCommented:
Ok, you copied data to USB drive, correct? I mean using Volume Explorer.
Disconnect both drives, USB and the one you copied data from it. Then reconnect the "bad" drive again and restart Drive Backup. Does it see the drive?
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sticks2uAuthor Commented:
NO did not get to that point, once I restarted my laptop to see my drive i was going to copy to by USB cable, then i started paragon it gave me that error I/O....that is where I am at...wont see the drive now...wont even load unless you ignore the warning then it dont see it
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sticks2uAuthor Commented:
Nox to confirm I needed a drive to back up my data to, so i got my USB hard drive and then for some reason windows 7 didnt see it, so i restarted my machine.

Then it seen it.

Then I loaded up paragon to see my BAD DRIVE, hoping it would see it again, well now it wont even load it, give me I/O errors

That is where I am at
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noxchoGlobal Support CoordinatorCommented:
Ok, got you. Bad that you had to restart it when you saw the drive and could run it.
Ok, then let us go the different way. Can we setup the remote connection to your machine?
http://www.teamviewer.com/index.aspx
At this site I will start Full version and you need to start Join a session file.
It will generate ID and pass. Send them to my email shown in my profile. So nobody else could see it. I'll be here for 1-2 hours before I leave.
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noxchoGlobal Support CoordinatorCommented:
stick2u, update?
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sticks2uAuthor Commented:
I can around 6:30 est, I am aware of TV not sure what you can do with it that I cant, if it cant see it you know?
I also have MS opt pack for windows 7 from technet, doesnt that have some drive utilites when you boot from the cd? I couldt try that.

Anyway will check back at 630
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sticks2uAuthor Commented:
Real quick I started the machine again since I was out for 2 hours and it sees it all again, so now I am trying to export my files to another drive shared folder on my main machine.

The paragon says a box then exporting......keep your fingers crossed.
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sticks2uAuthor Commented:
I was able to get 3 folders off before it stopped, i think its hot or bad sector something....

Keep getting now the same I/O error...is there some software to fix this disk, and would I try it in linux?

Maybe I reboot linux and type in dos check dsk????

I am frustrated now
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someone0Commented:
If you suspecting a bad sector, I would either suggest something like SpinRite(commercial software, not free) or HDAT2 http://www.hdat2.com/
Also, HDAT2 is included in the UBCD (Ultimate Boot CD), collection of free utility software that I find it Handy.  
But if you already got 3 folders off before it stop.  I would suggest let the drive cool off (may be low tech fan is required) then repeat the process nox suggest and see if that work again.  If the process fail again at the same point, then it's more likely that you have bad sector also.  But I wouldn't suggest running the utility when the drive is already too hot.  It could get worse.
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sticks2uAuthor Commented:
someone0: will the HDAT2 work on windows to work on my HD which APPEARS to be linux???

Also I have SpinRite as of today from a friend, however when I run it, I dont see any option to repair HD, from what I see it says 4 options one is install on drive, but it says all data will be lost......

If anyone has experience with spinrite tell me the how to...

I have tried waiting until cool...but now i continue to get the I/O error in paragon...I will do once more in the morning...but then I need to move on to a checkdisc that works within windows for the drive...or I can use ubuntu...and try something...
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someone0Commented:
spinrite shouldn't delete anything.  In fact both HDAT2 and SpinRite work on a DOS level. which mean you basically boot into the application, it doesn't need Windows at all.  The way both of them work is basically to read the sector and then write it back.  They don't work at the partition level and don't care if they are either FAT, NTFS or linux ext partition.  But these kind of software work well only if you attach the harddrive directly via IDE/SATA and not through USB adapter.
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sticks2uAuthor Commented:
Will it work through USB adapter to sata?...spinrite?

Can you tell me how to attempt this?...do you have spinrite?..I heard it's the best, but I am scarred to delete windows 7...or delete my broke hdd data...if I don't do the run right
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noxchoGlobal Support CoordinatorCommented:
So you got some readable files. Am I right? Can you take sector per sector backup of the biggest volume by Paragon to another external drive and then try to mount the image? This would prevent overheating problem.
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nobusCommented:
no - spinrite, nor HDD reg works on usb drives -they don't have the usb driver.
you have to connect the disk directly to ide or sata
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sticks2uAuthor Commented:
Gotcha.

Well unless someone has a trick up there sleeve this drive isnt even letting me see it on a cold start now, cant read sectors after it see them pop up the program just stalls and white screens...

I can possibly mount this drive inside a machine to run SpinRite or HDDreg.....which is better?
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nobusCommented:
i like hdd reg most -but spinrite is good too
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sticks2uAuthor Commented:
Might have to give that a shot...just plugged in the drive after a 3 hour rest and it seen the folders, but when I go to access them the program freezes white screens on me....drive is whacked
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nobusCommented:
you mean you tried to boot from it??   that's the worst thing to do !!
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sticks2uAuthor Commented:
No if you can read a few post you can see the history here, it is now a USB SATA connected drive to a windows 7 machine, using paragon to see the drive (when it can) and yesterday i seen the folders was able to get off 3 then it froze, so today I see folder again but its locking up before I can export them...

Need to install this drive on my machine and use something like HDDreg to fix it I guess? Open to suggestions as I want this to be over soon
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noxchoGlobal Support CoordinatorCommented:
try to take sector level backup of it. If you manage to take it you can save lots of time and nerves.
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sticks2uAuthor Commented:
Hey Noxcho bud I tried that first thing this morning after reading your post, it "started" but froze....

so i am thinking I dont have much left with it, maybe install it and do a fix disk...can you also recomend something to use?
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noxchoGlobal Support CoordinatorCommented:
Let's try fridge trick. The problem sounds like overheating the drive (some percentage of possibility) so cover it into plastic (the way that water or liquid could not reach it in any case) and leave there for 4-5 hours. Deep freezing then take out and connect to PC. Try to copy data from it.
If it freezes then we will go with HDD regenerator or similar tools.
Sounds like a plan?
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sticks2uAuthor Commented:
Sounds like a plan... You want me to put itin the freezer area correct?...not the fresh food

And for 3-4 hours?
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noxchoGlobal Support CoordinatorCommented:
Yes, exactly. Even more 5-6 hours.
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sticks2uAuthor Commented:
Roger she is freezing as we speak!....

Now when I take out and hook up, I am going to see first if I can see and read the folders then try to back them up correct?
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noxchoGlobal Support CoordinatorCommented:
Yes.
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sticks2uAuthor Commented:
Update: got it out of the freeze..hook up and it was COLD....the drive fired up, opened up, and the trees where there for me to browse....VERY NICE......I was able to get 2 folders off (5 min or less) and then its like to platters hit each other and you can tell the drive has stop responding...

So now she is back in freezer.....you think I am going to have to do this slow trick to get off 10 folders?

Stinks..but if it will last that long ok......

I can install this drive in my other machine and do whatever i need to do to maybe help it

Thanks
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sticks2uAuthor Commented:
Update2: Grabbed 8 folders.....getting there...back infridge
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noxchoGlobal Support CoordinatorCommented:
How many folders do you have there at all?
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sticks2uAuthor Commented:
15 ish....just tried again this morning, drive is very cold....drive would not even get to level of folders.....UGH..so will let drive defrost and then try again.
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noxchoGlobal Support CoordinatorCommented:
Ok, if it fails again let's consider about HDD regenerator.
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sticks2uAuthor Commented:
That would mean installing the drive into my machine, then using that software correct?

Are you familiar with it?
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nobusCommented:
i am. you have to boot fromt the cd, select your disk and let it run
you can run it from any PC, if the disk is connected to ide or sata
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sticks2uAuthor Commented:
Hi folks just an update, I have tried twice now to freeze and get data off the disk, now she wont even let me see the parents children, so I am going to get this HDD and try it sometime over weekend.

thanks
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sticks2uAuthor Commented:
Nobus, you recomend this over spinrite?   If so can you sent me the exact link containging the exe i need please to make a cdrom to boot?
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nobusCommented:
here it is :  http://www.dposoft.net/      
but after all it's been tru - i wonder if it still will help.
Anyway, you have nothing to loose, only to gain.
you can even run the free trial, and see if it fixes the first sector - if so, buy and try it !
Spinrite probably is also good - don't misunderstand me; but i've had 1 occasion were it locked up, and HDD recovered everything !
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sticks2uAuthor Commented:
nobus hi man, hey I have an issue it seems. I got the software from a friend at work which was nice to try, I made a boot disk, I booted from it, when it starts it sees the drive which is sweet and then it ask me what to do and where to start etc.

SO I tell it what it wants and it trys to start, however after 1 min the screen goes to some text stating the drive is not ready, please reboot pc and tell your bios if you can to let the sata work in achi mode for ide?
anyway I searched my bios and no go on these settings...

any idea what to do or should I try spinrite?  Or you think the drive is locked up
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someone0Commented:
If the bios doesn't see it, there is no software that can fix it.  Normally, I would try AHCI mode first, IDE only if the software doesn't see it.  IDE mode is basically kinda work in interpretation mode so the harddrive doesn't work 100% on those.  For sure, it's slower since it's not running natively.  It's also possible that you harddrive controller is dying anyway, that's why it's not working properly.  Normally, I would try either warm boot alternate w/ cold boot and see if there is any difference before I go mess into the bios.
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sticks2uAuthor Commented:
Someone0: please re read my post, the bio sees it, the software even sees it............just when you start to run test..........it says DRIVE NOT READY...please restart system...and change setting in BIOS IF YOU CAN....etc..
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nobusCommented:
i was thinking about the not ready status.  that "may" come from the logic board of the disk.
if you want to access the disk, replace the board - with same model and firmware level
you may have to buy a disk to swap boards.
(or post the model and firmware level - or a pic of the disk)
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sticks2uAuthor Commented:
I think I will try spinrite and then forget it
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nobusCommented:
ok - your decision !
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sticks2uAuthor Commented:
Thank you all, not enough points to go out, however NOX remarks to freeze drive let me get most data off of it.....then it locked up 100%.

Thank you all again.
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