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Prompting of Exchange Password frequently in outlook 2007

Posted on 2010-04-05
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Last Modified: 2012-05-09
Hi,
Few users in my company getting password prompt for exchange almost 1 or 2 times a day. After keying the password the prompt goes off but came back again after a while.
We are on pure (outlook & exchange) 2007 environment.
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Question by:sovereignpaki
7 Comments
 
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Expert Comment

by:B H
ID: 29860560
you should check for and run all the exchange 2007 service packs and hotfixes.

these are not offered by microsoft update, you gotta get them yourself

exchange 2007 sp2:
http://www.microsoft.com/downloads/details.aspx?FamilyID=4c4bd2a3-5e50-42b0-8bbb-2cc9afe3216a&displaylang=en
read the release notes, there's a side-program "installation tool" you have to run if its server 2008

after that's installed, get this:
update rollup 2 for exchange 2007 sp2
http://www.microsoft.com/downloads/details.aspx?familyid=FA83BE11-9D5E-47BC-9A51-A10986F22928&displaylang=en

what you're seeing was actually fixed in sp1 rollup 9, but it's best to get these as they fix a lot of other stuff

afterwards, if 2008, you'll need to disable https on IIS, then re-enable it - details in the release notes

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Expert Comment

by:Springbokkie
ID: 29862218
how are the clients connected to the exchange server?
directy ot RPC over HTTP?
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Expert Comment

by:Glen Knight
ID: 29868675
There are a few reasons why this might happen.
If you don't have Rollup 9 for Exchange installed then download Service Pack 2 and install that.

There was also a recent security update that caused a kernel authentication issue.

Try option 1 and 3 in my article here: http://www.experts-exchange.com/articles/Software/Server_Software/Email_Servers/Exchange/Outlook-continually-prompting-for-username-and-password.html

if you find my article useful please vote for it :)
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Author Comment

by:sovereignpaki
ID: 29871053
My all exchange server are on SP2 with Rollup 1 Installed. I can proceed for Rollup 2 but just looking for alternative solution as it's happening for apprx 4 users out of 970 users.
fyi, The console version is 8.2.217.2 and using shell command version 8.2 (build 176.2)

The client are connected RPC over HTTP.
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Author Comment

by:sovereignpaki
ID: 29873200
Hi Glen,
Indeed it was great article (specially to the point) and looks sensible, and I press Yes button.

I've 2x Hus/CAS (load balanced) server and in both the option "Enable kernel-mode authentication" is not checked, which I'll do after completing internal process. Fyi in both hub/cas IIS has following setting.

Autodiscover
Basic Authentication:Enabled
Windows Authentication:Enabled
The rest are disabled.
EWS
Basic Authentication:Enabled
Windows Authentication:Enabled
The rest are disabled.
RPC
Basic Authentication:Enabled
Windows Authentication:Disabled - is this setting correct.
The rest are disabled.
OAB
Anonymous Authentication:Enabled
Basic Authentication:Enabled
Windows Authentication:Enabled
The rest are disabled.

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Author Comment

by:sovereignpaki
ID: 30159830
Hi, I've enabled the kernel-mode authentication but still user getting password prompt.
under RPC virtual directoy the windows authentication is set to disabled, is this correct setting or should i enable it and set kernel-mode authentication for rpc VD as well.
I've asked field support to change to Basic Authentication if it is set to NTLM, could it cause this issue.
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Accepted Solution

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sovereignpaki earned 0 total points
ID: 31667538
outlook authentication changed from NTLM to basic authentication on outlook "proxy authentication setting".
waiting for user confirmation.
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