HP Proliant ML350 Stops Communicating On My Network
I have an HP Proliant ML350 server which serves as a domain controller running Windows Server 2003 sp2. About once per week it stops communicating with my network; when this happens I cannot ping the server by IP address from any device, and I cannot ping any other device from the server despite the fact the connection status on the server shows it is connected at 100Mbps. I have installed the latest HP support pack which had no affect. I tried repairing the network connection at the time it stopped communicating and it cannot complete because it errors out while attempting to clear the ARP cache. Finally, I thought I found a solution when I read a forum thread talking about 'Routing and Remote Access' creating this type of problem. The routing and remote access service was enabled to allow dial-up access at one time but it is no longer needed so I disabled it about two months ago and the communication problem appeared to stop, until yesterday when the server lost communication again. I tried repairing the network connection, this time with the routing service disabled and the repair succeeded however the server still wasn't communicating. The only way I have been able to recover is to restart the server and then it is good for awhile until all communications stop again.
I have had a similiar issue - only happened a couple of times though and never found out why it happend. It's not a solution, but the workaround for me was to disable and reenable the network connection. This way at least you don't have to reboot.
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g000se: I have not reset the TCP/IP stack. I will schedule a time to do that and give it a try. The event logs show nothing relating to this problem. As I go through the logs I see where I restarted the server and no errors precede that entry.
Wonko_the_Sane: I did not try disabling & enabling the connection but if it happens again before the problem is resolved I will give it a try. I repaired the connection but in the heat of the moment when I had a lynch mob standing outside my door holding a noose... I wasn't thinking clearly. :)
Wonko_the_Sane: I did not try disabling & enabling the connection but if it happens again before the problem is resolved I will give it a try. I repaired the connection but in the heat of the moment when I had a lynch mob standing outside my door holding a noose... I wasn't thinking clearly. :)
Also when you reset the TCP/IP stack you will need to re-enter your IP address information after rebooting the server.
Does the server have multiple nic's? If so, Are they teamed?
I have seen that before and there is hard to fix the issue. You may need to run Windows Repair install:
- Backup image of your server
- Run repair install: http://support.microsoft.com/kb/325375
- Reinstall SP2
- Reinstall HP PSP
K
- Backup image of your server
- Run repair install: http://support.microsoft.com/kb/325375
- Reinstall SP2
- Reinstall HP PSP
K
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It will be awhile before I know whether or not the TCP Stack reset suggestion works so I am going to give credit since that was the best suggestion. I have since had a power issue on the same server where the server was powering on for 2 seconds, then off for 2 seconds over and over and I wonder if this is related to the original problem I am having. HP support suggested re-seating the power supply backplane so I will try that as well.
have you tried to reset the TCP/IP stack after hours?
what do the event logs say?