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Borders appearing on an image in Word

Our company logo is saved as a JPG that can be placed in documents as needed.  In the last two weeks we have begun to have an odd problem.  When you insert the image, it's fine, but as soon as you save it a thin black border appears, on the top and left side of the image.  

I've looked at all the image/text box formatting options that I can find, I've saved it in different formats in a variety of editing packages and tried putting it back in, but have no idea what's causing it.  It's now driving me up the wall....please help!

I've attached a document to illustrate the problem.
Blank-Page-with-Logo.dotx
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GillianAnderson
Asked:
GillianAnderson
1 Solution
 
irudykCommented:
From the document posted it looks like iti si the the image itself that has the lines at the left and top.  Not sure how Word itself would add those lines into the image.  Have you checked the image file to ensure that the lines are not there?
Also, if I double-click on the image (within Word), I can expand the Size dialog box (under the Picture Tools | Format.  From there, under the "Crop from" section, I set the Left value to 0.01" and the Top value to 0.01" anc click the Close button.  After I do that the lines at the left and top disappear.
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Paul SauvéRetiredCommented:

Exactly as irudyk says:


LogoNoBorder.jpg
Logo.jpg
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Evan78Commented:
I just stared experiencing the same problem.  I have Photoshop and know how to use it.  I can confirm that the original image files I'm inserting most definitely do NOT have black lines on the top and left sides.  I don't have a clue why or how Word is putting them on there, but it's behaving just as the original poster described.

I've tried a couple different formats (jpg and png) as well as resizing the images (reducing number of pixels) before inserting them.

The crop method irudyk described seems to work, but that's certainly not a permanent solution.
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GillianAndersonAuthor Commented:
Hi,

Sorry for the delay in getting back to this - been on holiday.

Like Evan says, there are definitely no lines on the original image - I have checked in several packages, inlcuding photoshop.  Unfortunately, a lot of the staff using the logo have very basic computer skills and to ask them to crop the logo every time they use it wouldn't be practical. They would either forget, or it would end up squashed out of proportion :p

Appreciate your time, but still hoping for a more definite solution.
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irudykCommented:
Hmmm, at the time, I wasn't able to replicate the issue. Would you post the image file you are using (i.e. not within a Word file) so that I can use that to test with?
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GillianAndersonAuthor Commented:
Back in the office on Tuesday - will post it then, thanks :)
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GillianAndersonAuthor Commented:
Hi,

Image as promised.

Thanks
Logo.jpg
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irudykCommented:
Okay, I took your image, inserted it into a blank Word 2007 document and saved the document. After doing that, no borders appeared around the image.  So, in other words, I could not get the problem to replicate for me here.
Do you have any add-ins or other specialized templates activated in Word which might be causing the issue, it appears correctly?  As a test, try opening Word with the /safe startup switch and re-do the steps to insert the graphic and save the file to see if the borders appear.  If not, then the likely cause of the issue is an Word add-in or macro.  If you still get the borders appearing, then, I'm out of suggestions (other than what has previously been mentioned).
Good luck!
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ScottMorrisCommented:
I've seen this problem before.  When I've seen this problem manifest, it usually has to do with resizing the image and/or using the "compress" function that's built into Word.

@irudyk: if you're trying to replicate the issue, try doing those things and see if that "helps"
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GillianAndersonAuthor Commented:
Still having the same problem, and it appears to be happening to old documents that are saved again - for example i've been creating templates for some shared documents that were made before we started having the problem.  

All i'm doing is opening the document, clicking save as template and saving it with the same file name and in the same location.  When it saves, the lines appear on the image.

Can anyone offer a fresh pair of eyes on it please?
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GillianAndersonAuthor Commented:
Following Scott's comments I've created a version of the logo that has a much smaller file size and replaced it into the documents, eliminating the need for word to compress it.  That seems to have solved the problem.

Thanks to all who offered their help.
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