how to have blackberry users capable of viewing .docx files ?

Hi Experts,
We have a Blackberry Enterprise Server 4.1. Currently Blackberry users are able to open .doc or .xls files but cannot open .docx or .xlsx files. What the users need is just open and view -- they don't need to edit. What can I do to provide this capability ?
CastlewoodAsked:
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-jonny-Commented:
What version of BES 4.1 do you have? i believe Service Pack 5 onwards should allow you to open Office 2007 files.
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CastlewoodAuthor Commented:
our current version is 4.1.3.18
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-jonny-Commented:
Ok the first step would be to upgrade to the latest service pack (SP7). Not only will this resolve some bugs you may be experiencing, but it will provide new features to your users, such as the ability to read emails in HTML/Rich text, search remote folders etc.
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CastlewoodAuthor Commented:
So it depends on the support from blackberry rather than the programs you install on the BES. I was told that I have to install Office 2007 or its viewer onto BES in order to have users able to open docx files. It is not correct, is it?
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-jonny-Commented:
In order to open Office 2007 files you need a distiller of some sort on the BES as it's the one that opens, renders, and re-parses the file down to the device (which is just a viewer). The newer service packs come with the Office 2007 distiller - just having Office 2007 won't necessarily work as the BES needs to know how to call the appropriate APIs in order to distill the file.

Does that make sense?
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CastlewoodAuthor Commented:
Thanks Jonny.
Regarding the version to upgrade to, you don't really recommend BES 5.0 ? I have hesitate to upgrading to a new version if it is not stable enough. If 5.0 is not stable then I may go SP7. Can I have your advise please? Thanks.
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-jonny-Commented:
I would definitely look at upgrading to 5.0; however in the mean time there isn't any downside in upgrading to SP7 to give your users additional functionality.

If you do decide to go to 5.0 then build a separate BES 5.0 and migrate users across once you've tested it. That way your users will maintain blackberry service for as long as possible until they're migrated.
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CastlewoodAuthor Commented:
Thank you for your help.
By the way, BES 5.0 sounds like a big change. Can you tip some of its new features over the top of your head?
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