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Roaming Profile Fails to Load on Windows 7 Pro, but loads on XP Pro Successfully: Event ID 1530

Posted on 2010-04-06
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Last Modified: 2012-05-09
I have recently setup a new Windows 7 Pro workstation for myself.  I have a roaming profile that loads successfully on Windows XP Pro but when I login on the 7 workstation I get the following Event and my profile doesn't load.  The roaming user profile is setup on Windows Server 2003 Std. SP2.  

Log Name:      Application
Source:        Microsoft-Windows-User Profiles Service
Date:          4/5/2010 1:09:37 PM
Event ID:      1530
Task Category: None
Level:         Warning
Keywords:      
User:          SYSTEM
Computer:      blah.blah
Description:
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.  
 DETAIL -
 1 user registry handles leaked from \Registry\User\S-1-5-21-2146436047-337526678-1233803906-2300:
Process 1924 (\Device\HarddiskVolume3\Program Files (x86)\Symantec\Symantec Endpoint Protection\Rtvscan.exe) has opened key \REGISTRY\USER\S-1-5-21-2146436047-337526678-1233803906-2300\Software\Symantec\Symantec Endpoint Protection\AV\Custom Tasks

I've opened a case with Symantec but they haven't been able to resolve the error.  The tech told me Proactive Threat Protection is not supported in 64 Bit OS environments so I did remove it and now only have the core antivirus and antispyware files loaded for SEP 11 B5.  
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Question by:ehess
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Accepted Solution

by:
Justin Owens earned 2000 total points
ID: 29917071
KB about this issue in its generic form: http://support.microsoft.com/kb/947238
There are still ongoing issues with Windows 7 and Roaming Profiles in Windows 2003 Server.  One thing you may want to try is to create a new GPO with the redirection you want, link it to a Test OU, move your machine to it, and try again.  If that doesn't work, remove your profile from the Windows 7 test machine (from Control Panel, not from Files and Folders).  Another user experiencing a similar problem (which is not yet resolved) can be found here:
http://www.experts-exchange.com/Software/Server_Software/File_Servers/Active_Directory/Q_25338640.html
Justin
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Author Comment

by:ehess
ID: 29919512
Since it's an issue with Server 2003, I may simply just move my profile to another server that I have which is Server 2008 Std and test that way.  

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Expert Comment

by:Justin Owens
ID: 29920611
That should resolve your issue.
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LVL 1

Author Comment

by:ehess
ID: 29922826
It didn't work, I still don't get my profile to load.
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LVL 31

Expert Comment

by:Justin Owens
ID: 29923015
Did you go through the process of creating a new GPO as I suggested?
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Author Comment

by:ehess
ID: 29924066
No, I cheated and only moved my profile from the Server 2003 to Server 2008.  I will go back and create the new GPO just like you suggested.  :)  
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Expert Comment

by:Justin Owens
ID: 29925630
;-)  Let me know how that works.
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LVL 1

Author Comment

by:ehess
ID: 29943893
You suggested that I should setup the GPO with the redirection that I want, where I am right now is a bit confused.  Can I not use a roaming profile for Windows 7 at all and I just have to use redirected folders?  This will be a huge problem since I have 50 people who are setup currently with roaming users without the GPO managing the redirected folders, but I do have another 50 who are setup with the GPO.  
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Expert Comment

by:Justin Owens
ID: 29944754
Sorry... I meant use a test GPO from scratch for the entire Roaming Profile.
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Author Comment

by:ehess
ID: 29952645
SEP support told me my profile was the issue and told me to do the following.
Uninstall SEP. Done
Remove the profile from the 7 workstation. Done
Install SEP w/Domain admin as administrator - anti virus & anti spyware files only. Done
Setup a new profile (blank) for my user and login. Done
Same results, same event in event viewer.  UGH!!!

Can you explain further what you want me to do with the GPO?  I do know what to do to setup the redirected folders in the GPO but not sure what your suggesting for the roaming profile.  
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LVL 31

Assisted Solution

by:Justin Owens
Justin Owens earned 2000 total points
ID: 30015416
Roaming profiles on Windows 7:
http://download.microsoft.com/download/3/b/a/3ba6d659-6e39-4cd7-b3a2-9c96482f5353/Managing%20Roaming%20User%20Data%20Deployment%20Guide.doc
Note: the document says Vista, but it applies to Win 7 as well.
 
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Author Comment

by:ehess
ID: 30514486
I did get the documentation but just haven't finished the setup yet.  I will do it within the next two days.
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LVL 31

Expert Comment

by:Justin Owens
ID: 30517578
Thanks for the update.
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Author Closing Comment

by:ehess
ID: 31711382
I did get the redirected folders setup in the GPO for Windows 7 and compatible with XP.  I had a little bit of problems that were entirely due to the fact that my name changed so I also changed the name of the profile directory.  I found once I completely removed the XP profile from the XP workstation, I got rid of the error.  All's working now with my account, thanks Justin!!!
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