Not receiving emails in subfolders on Blackberry device

One of my clients is unable to receive emails in his subfolders and junk email directory on his Blackberry device when he receives them in MS Outlook.  Any ideas?  Thanks in advance.
joeymatesicAsked:
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RogieeCommented:
http://www.blackberry.com/btsc/viewContent.do?externalId=KB04297&sliceId=2

From the Home screen, open the Messages  application.  
Press the Menu key and click Options  > Email Settings.  
Press the Menu key and click Folder  Redirection.  
In the Folder Redirection  menu, highlight the Mailbox  and click Expand.  
In the Mailbox area,  highlight the Mailbox and click Expand.  
Highlight the folder that you want to enable for redirection.  
Press the Menu key and click Change  Option.

 
Note: If the Expand  option cannot be selected for any of the folders, or if the Change Option option is not available,  turn off the Wireless Reconcile option on the  BlackBerry smartphone and then turn it on again. To access the Wireless  Reconcile option, click the Messages icon,  then press the Menu key and click Options  > Email Reconciliation.
Press the Menu key and click Save.  

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joeymatesicAuthor Commented:
Thanks again...
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