I am looking for a softphone that will work with our web based call center CRM. We are making outbound calls only and it need to have the ability for a user to click a button or something on the phone and for it to play a pre-recorded file. Even better would be a dropdown list of more that one file that can be selected. (We may need other records for different calling campaigns) This will be used in cases where the call center agent is transfered to someone's voice mail in the process of the call and they need to leave a voice mail message they we pre-record of all of them.
To sum up it needs
1. web browser integration
2. the ablity to play a pre-recorded file over phone line on some kind of button click. File format does not matter (mp3 or wav)
3. Very easy to use.
4. Works with Asterisk phone system
PhoneVar = 'sip:1' + phone;