New Error Since Installing Trend Micro

I recently replaced Norton with Trend Micro on our work network.

We use Act! 11 for our contact management, and since making the a/v change, have been getting the error "Attempted to read or write protected memory.  This is often an indication that other memory is corrupt." while in Act!. Users are losing inputted text, and the situation is costing us a lot of money!

I'm clueless as to how I should begin trouble shooting this. Any advice?
mnbookmanAsked:
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Ady FootSharePoint ConsultantCommented:
Hi there,

Have you tried disabling Trent Micro antivirus to confirm that this is the cause of the memory error?  Once confirmed I'm afraid that, short of tweaking your settings for Trend Micro or contacting Trend Customer Support, there is little I can offer to help.  You could always revert back to Norton?

I believe there is a lesson to learn here with regards to fully testing any new major software packages before installing onto your system.  As you've stated, you've lost money through this inconvenience.  In my full-time day job we have a saying that "time spent in reconnaissance is seldom wasted" - same theory here.

Regards,

Ady
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mnbookmanAuthor Commented:
Ady, I ran the trend micro on several systems before implementing it system wide. I'm truly at a loss. :|

Thanks for your reply.
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Ady FootSharePoint ConsultantCommented:
OK - then please accept my apologies for the telling off ;-)

So am I right in thinking that this problem doesn't affect all of your systems?  Have there been any other changes made to your network recently that could account for this new behaviour?

Regards,

Ady
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warsawtechConsultantCommented:
Couple of questions.. What version of TM are you using..Worry Free, Office Scan ??
1)  Have you excluded the Inetpub folder on C:
2) Have you excluded the SQL folders from scan
3) Have you excluded the ACT folder from scan.
4) Are you using Smart Scan
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mnbookmanAuthor Commented:
warsawtech,
when I exclude folders that are on the server, I'm only excluding them on the server setup... right? Not the desktop clients?
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mnbookmanAuthor Commented:
Also, I am using smart scan. This is what I should be using, correct?
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warsawtechConsultantCommented:
1) Correct on exclusions, becasue your paths will be for just server drives
2) Smart Scan can drive CPU utilization thru the roof sometimes. I found it sometime that I leave it off on servers, but run it on the clients
I would make these exclusions I mentioned above and turn off Smart scan first to see if this removes your problem.
Also..is this Worry Free Business Standard or Advanced. Is the version 6.0 with Service Pack 2. I had one server with a similiar problem I had to down grade to version 6.0 with neither SP1 or SP2 to clear a similiar problem.
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mnbookmanAuthor Commented:
warsawtech, this is Worry-Free Business Security Advanced version 6.0 build 1331.

I'm wanting to make sure that I am successfully blocking everything related to SQL files from being scanned. I have ACT! which uses sequal, so I've blocked it from scan:
?:\Program Files\ACT

I have the SQL Server files as well:
?:\Program Files\Microsoft SQL Server
?:\Program File\Microsoft SQL Server Compact Edition

Are there any other standard sql folders I should be blocking as well?

I really appreciate your help.
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warsawtechConsultantCommented:
No that I can tell at the moment...remember
 Have you excluded the Inetpub folder on C: ??
And disable Smart Scan under global settings until you can determine what may be causing the issue..!!!
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mnbookmanAuthor Commented:
Warsawtech, thanks so much for your help. I did everything you suggested and still had the problem.

I had read that service pack 2 was very, very problematic, so I had avoided it. However, when I got to the point where I had no options left, I did the upgrade.

*poof*

Problem gone. :/

I really appreciate your help so much sir, thanks for walking with me through this problem.
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warsawtechConsultantCommented:
Glad it worked out for you..SP 2 has been problematic for me in several instances. I was on the beta test for it and it played havoc with my SBS 2008 server.
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