Printer will not print.
Posted on 2010-04-06
Hi all, I'm having an issue with my Lexmark x7170 printer. It has worked fine in the past.
OS: Windows Server 2003
The printer is connected to our server, which is running Windows Server 2003. We then find the printer on the network and print to it from our laptops.
When attempting to print from any program with a print option, the print icon appears in the systray for a split second and then disappears (this happens on both the server and the networked laptops). When clicked upon, it states "Spooling" for the split second then disappears. Nothing prints from the printer.
The fix attempts:
I've tried turning the printer off and on, restarting the server, uninstalling/reinstalling the printer drivers, unplugging the USB from the printer into the server and reinstalling the "Windows has detected new hardware" driver and then installing the Lexmark downloaded driver and everything has finished successfully (Windows states "Your new hardware is ready to use"). The printer is certainly online and states that everything is working properly. There are no issues in Device Manager. I've tried changing the print processor to "WinPrint" and still nothing prints, but the systray icon doesn't disappear. The job get loaded to a point (e.g. 802 bytes/913 bytes) and doesn't proceed any further. No error messages display on printer screen.
The possible problem that caused all this:
The printer was working, but some of our users were using Windows 7 and couldn't print to the printer. So instead of installing the driver on our client's laptops, we updated the existing (and working) driver on the Windows Server 2003 server with a Windows Vista driver. This is when the issues began, but the drivers have been uninstalled and the default Windows Server 2003 drivers have been installed back. So why isn't the printer working?